Full-time remote customer service

We're hiring a remote VA to work 35 hours per week, handling both customer service and chef hiring. You're smart, focused, and take pride in delivering top-notch customer service. You thrive on new challenges and enjoy taking on a variety of tasks.

About us
we provide magical in-home chefs who prepare weekly meal prep for busy families in the us. Parents use Dinner Elf to spend more quality time with their kids instead of cooking dinner and cleaning up.

Role: customer service
- respond quickly to time-sensitive texts/emails (via helpscout)
- proactively review appointment activity for action items
- adjust appointment dates, payments, etc
perform non-time-sensitive administrative tasks
- attend weekly video calls with your supervisor
- return a customer's phone call (infrequent)

role: chef hiring
- review candidate resumes
- engage in text conversations to gather information
- conduct online interviews and trial appointments
- use good judgment when selecting or rejecting candidates
- guide candidates through the onboarding process
- monitor the progress of new chefs

hours
you'll work 9am-5pm mst monday to friday with an unpaid hour for lunch.

Requirements and skills
- 8+ years of experience in remote customer service
- quick and smart learner
- excellent written english
- good spoken english
- strong, empathetic customer service skills
- strong attention to detail and ownership of your work
- collaborative (you want to participate in the growth of the company)
- tech savvy and a quick learner with new software
- flexible schedule and responsive to time-sensitive requests
- think independently and make executive judgments
- preferred - you cook at home
- preferred - experience in hiring

apply
when you apply, please answer the following questions. Use the word "Moussaka" in one of your answers.
- What is your timezone relative to MST (Mountain Standard Time)?
- How proficient is your spoken English?
- What customer service software have you used, and what did you like or not like about it?
- Do you use AI in your work or personal life, and if so, how?
- What is your cooking experience in the home?
- How would the required hours for this role fit into your schedule?