As a Customer Support Specialist at KasinoCeske, you will play a crucial role in ensuring a positive and seamless experience for our valued players. Your primary responsibilities will include:
- Providing prompt and courteous assistance to players via live chat, email, and phone
- Effectively addressing player inquiries, concerns, and complaints
- Troubleshooting technical issues and resolving account-related matters
- Gathering and analyzing player feedback to improve our services
- Contributing to the overall customer satisfaction and loyalty
Key responsibilities:
- Responding to player inquiries in a timely and professional manner
- Handling a variety of customer interactions, including resolving issues, answering questions, and providing guidance
- Maintaining a calm and patient demeanor even in challenging situations
- Effectively communicating in Czech and English
- Possessing excellent problem-solving and decision-making skills
- Demonstrating a strong commitment to customer service excellence
Qualifications:
- Experience in customer support, preferably in the online gambling industry
- Proficient in Czech and English, both written and spoken
- Strong communication and interpersonal skills
- Ability to handle multiple tasks simultaneously and prioritize effectively
- Adaptable and willing to learn new procedures and technologies
Benefits:
- Competitive salary and benefits package
- Opportunity to work for a leading online casino review site in the Czech Republic
- Chance to interact with a diverse community of online casino players
- Make a positive impact on the customer experience
Please submit your resume and cover letter in Czech or English to
contact@kasinoceske.com
Project duration More than 6 months