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Customer Support - Spanish English - Music Streaming

Published on the November 02, 2021 in Admin Support

About this project

Open

This massive project, supporting a very popular music streaming service, is growing AGAIN and looking for music-lovers that want to join our label. This project requires email and chat customer support in both Spanish and English language.
Sign up Here:
https://jobs.lever.co/modsquad/4b794fe0-b192-4925-8a84-01751426e310?lever-origin=applied&lever-source%5B%5D=Workana
Hours:
7 pm - 3 am (hours available in different shifts)

Paid Orientation and Nesting period combined: to be determined (8-9 weeks, full time availability required)

Production Commitment:
25 hours per week (weekend and holiday availability required)

Qualified applicants will need to go through the language assessment process in Spanish and English for adequate proficiency.

Project overview

What We Are Looking For: Ability to quickly identify any and all issues the customer may have. Ability to maintain high engagement with both the project and customers. Someone who wants to help the customer, not just move to the next one. Customer support professionals who are well versed in written customer support communication (chat and/or email) Professional/business level proficiency in Spanish and English languages Workspace Requirements: Dedicated laptop or desktop computer with Windows 10 or above (Please note: A Chromebook is not sufficient for ModSquad projects.) Quality headset Quiet workspace to take calls Willingness to install MSQ security software and 2FA app on phone Sign up Here: https://jobs.lever.co/modsquad/4b794fe0-b192-4925-8a84-01751426e310?lever-origin=applied&lever-source%5B%5D=Workana

Category Admin Support
Subcategory Customer Support
Time required Between 10 and 20 hours
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

CRM Skype Customer Service Email Handling English Translation Customer Support Chatbot

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