Customer Support Officer – Technology Ground Company

Job description
📢 Job Opportunity: Customer Support Officer – Technology Ground Company
Are you a U.S. Citizen or Green Card holder with a passion for technology and customer service?
Do you want to be part of a dynamic and innovative team that thrives on solving challenges and exceeding expectations?
If so, Technology Ground Company has the perfect opportunity for you!

💼 Position: Customer Support Officer
Employment Type: Full-Time or Part-Time (Remote Work Available)

Compensation
Part-Time: $3,000/month (Negotiable)
Full-Time: $4,000/month (Negotiable)

Benefits:
Comprehensive medical, dental, vision, life, and disability insurance.
401(k) with company match.
Vacation and holiday pay.
Bonus plan tied to successful customer meetings and interviews.

About our client
At Technology Ground Company, we specialize in tailored IT services and solutions for small and medium businesses.
We pride ourselves on delivering high-quality service and support with a friendly, customer-focused approach.
Our team works tirelessly to meet and exceed client expectations, and we believe in fostering continuous learning and development.
We aim to help our clients grow by investigating their unique needs, offering innovative solutions, and delivering exceptional results.
Join us in creating a positive impact and redefining the standard for IT services.

Role Overview
As a Customer Support Officer, you’ll play a pivotal role in supporting clients with their accounts while representing our company in customer and technical meetings.
You’ll collaborate remotely with team members and provide daily reports on your work.
Your responsibilities include:
Assisting clients with their accounts and addressing their concerns.
Participating in customer and technical meetings on behalf of our company.
Providing constructive feedback to the team and supporting collaborative efforts.
Tackling day-to-day challenges in a fast-paced, Agile environment.
Passing interviews with customers or clients, including coding challenges when necessary.

Requirements
We’re looking for someone who is:
A U.S. Citizen or Green Card holder (Native Speaker Only).
Passionate about learning new skills and growing with our company.
Experienced with IT industry concepts; knowledge of Anydesk is a plus.
Formerly worked as an IT developer (preferred but not mandatory).
Sharp, a fast learner with strong attention to detail and organizational skills.
Comfortable working both independently and in a collaborative team environment.
Able to think critically and creatively to solve problems.
Equipped with strong oral and written communication skills.
Skilled in passing customer interviews, including technical challenges.
Required to submit a selfie with their resume.

Why Join Us?
Work Remotely: Enjoy the flexibility of working from home while staying connected with a collaborative team.
Comprehensive Benefits: From medical insurance to vacation pay, we’ve got you covered.
Growth Opportunities: Develop new skills and grow with a company that values innovation and dedication.
Competitive Compensation: With negotiable salaries and performance-based bonuses, your hard work will be rewarded.

Ready to Apply?
If you meet the qualifications and are excited to join a forward-thinking IT company, we’d love to hear from you!
lincolnlewin@technologygrounds.support
Submit your resume along with a selfie to showcase your readiness to take on this exciting role.
Let’s redefine IT support together! 🌟
Employment Type
Full-time