Customer support member

Mission The essence of the job

Validate different types of content generated by users and clients building a trustful relationship with our client. You will be the permanent talent for standardization, validation and customer service.

Outcomes What must get done.

1.    The availability to work 4-5 hours daily from Monday to Friday
2.    Receive some training in Spain timetable from 9:00 a.m. To 6:00 p.m.

3.    Follow the procedures and training created for the client. Propose ideas of improvement when needed.
4.    Build trust with our client in the initial meetings and during all the future communications.
5.    Always prioritize quality.
6.    Never hide problems or mistakes. Explain them to your Ricaris Team Manager asap for finding a solution.
7.    Follow the quality control procedure established. Always.
8.    Long-term position with possibility to scale in Ricaris.
9.    Content Management / Customer Service - QA Area
10.    Standardization and validation of online content: review and classification of content
11.    Customer service: management of doubts and incidents reported by customers and suppliers through 100% online channels (Jira platform support)

Skills (Do you have the capacity to do it?)

1.
Excellent customer service
2.    Responsible
3.    Excellent punctuation and grammar
4.
Spanish – English
5.    Be a methodical person and VERY detail-oriented
6.    Optimal time management.

7.    Experience in a helpdesk platform

Cultural Competences (MUST)

•    Critical thinking
•    Respect and warmth
•    Responsibility
•    Punctuality
•    Common sense

Core Values (MUST)
•    Respect
•    Responsibility
•    Warmth
•    Trust
•    Excellence
•    Transparency

Payment:
5 usd per hour, 25 hours a week.