Completed

Customer service/Support for managers

Published on the June 10, 2019 in Admin Support

About this project

Open

Technology company is seeking experts in customer service and technical support aimed to resolve managers' tickets through a messenger platform. The goals of the role are the following: 

- Help our clients understand the platform and guide them through best practices
- Understand the reported problems, analyze them, and give a solution (or report the incident if required)
- Proactively call the customer to guide or help them to solve the difficulty.

It is required to reside in Buenos Aires or Mexico City

Category Admin Support
Subcategory Customer Support
Time required More than 20 hours
Is this a project or a position? Project
Required availability As needed

Project duration More than 6 months

Skills needed

CRM Skype Customer Service Email Handling Microsoft Excel Telephone Handling

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