Customer service representative (Remotely)

We’re looking for a talented writer with a strong business background specifically in Customer Service / Customer Experience to help us create a book that would be used to educate businesses and people of the importance of taking care of customer!

Example subjects to be discussed:

• What is the customer experience?
• Why is it important to a business?
• Customer personalities/types
• Building trust and loyalty with your customers.
• Personality for Customer Service (Help us create a personality test)

The person we are looking at hiring should be someone who is open minded, friendly and has a true passion for customer service with strong writing background.

Target audience :
• Sales Representatives
• Small/Medium sized business
• College level students.

Overall, we’re trying to keep the book short and simple enough for a busy person to pick up and learn (150 pages approx.)!

Other requirements the writer should have includes but are not limited to:
• BA degree in English, Journalism, Communications or Liberal Arts
• A successful track record of creating well written books for businesses
• At least 3 years of professional writing experience
• Strong research and analysis skills
• Be willing to meet via Zoom call 1 hour per week to review progress

If this project is well executed, we have additional projects to complete with the same subject such as a business plan. We’re hoping to have this project completed within 3-4 months.

Only serious inquiries please! In your response, please include your compensation requirements (hourly pay / per project pay). We look forward to hearing from you!