Customer Service & Product Uploading - Ecommerce Store Operations Associate

Impactful & Driven VA Needed - eCommerce Store Operations Associate - Customer Service & Product Uploading
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Are you a driven individual?

Are you looking to accelerate your career?

Do you want to have a meaningful impact and a crucial role in a fast growing company?

If so, we need you and want to work with you.

Why you should want this job
Exciting, fast growing company
Fun work environment with small & close team
Long-term position with long-term vision
Feel empowered & make decisions
Earn new responsibilities & get promoted
Grow with the company
Live up to your potential
We’ll invest in your education
Learn new skills and accelerate your self-development
Competitive salary and benefits
Variety of tasks & projects to work on
Even become manager or ceo (if you want and you’ve proven yourself)

Company info
This is a small and fast-growing, customer focused ecommerce store (online only retail) selling sports recovery, injury prevention and treatment and sustainable training equipment.

The company is at the beginning of its journey and needs someone like you to take it to the next level and implement strong fundamentals.

This is an exciting long-term opportunity for you.

There’s only one person above you (me, the owner). We will grow and hire more, so you have the potential to become the manager, director… maybe even CEO - if you are amazing.

As you grow, the position can grow with you, based on your skills and interests.

This is your chance to have a significant impact within the company.

Want to do social media and build a community? Awesome!
Want to focus on products? Fantastic!
Want to become an SEO expert? Good!
Want to learn to copywrite? Amazing!
Want to build partnerships with experts? Great!

Whichever direction your passion and talent take you, we’ll offer you free training and courses so you really can live up to your potentiel.

What we expect from you
You are expected to learn, implement those new learnings, grow your skill set...And leave the company.

Yes, that is right, we expect you to continue your adventure somewhere else.

Only if you want to leave of course! If you want to stay we won’t kick you out.

If you have other goals and bigger aspirations which will get you moving ahead even farther in your life, it would be an honor to have helped you chase them.

The company’s ultimate goal is to ensure your self-development and happiness.

As much as we would miss you, the top priority is to make you feel acomplished and fulfilled.

Now, are you ready?


Job overview
You’ll be responsible for customer service and product uploading.

As you learn, you’ll gradually be in charge of additional tasks and operations. We’ll train you on everything.

Your Main Responsibilities:
Customer service
Order management and fulfillment
Sales
Product research
Product uploading

Your primary role will be customer service. You’ll answer customer questions over the phone, chat, and email. You’ll give quotes, take and coordinate orders, solve shipping problems, update spreadsheets, communicate with potential and existing customers, communicate and collaborate with suppliers, etc.






Your secondary role will be product uploading. You’ll add new products to spreadsheets, extract relevant data and information about products and brands, structure and gather data for quick and intuitive usage for the team, build product pages and compelling offers, etc.

In the beginning, customer service and product uploading will respectivly take about 10% and 90% of your day. Customer service will gradually take most of your time as demand increases (mainly because of you!), and product uploading will take less and less of your time. This transition will most likely take months.






As always, you will be asked to speak about your interests. If you prefer a role or specific responsibilities, we will accommodate you as long as it is in line with the organization's direct needs.

For more detailed information about your responsibilities, read the documentation attached.


Description of ideal candidate

- Authentic
You’re known as someone honest, transparent and true to others. You’ve always prioritized relationships and doing what is right and sustainable over quick and easy wins. You actually find flashing add to cart buttons and fake countdowns ridiculous and shameful.




- Self-Growth Minded
You’re a driven person. You embrace constant and perpetual improvements and are eager to implement new learnings. You’re open to changes and getting out of your comfort zone.




Ingenuity, creativity and curiosity define you well. Stagnation and boredom scare you.

- Professional
Going above and beyond, doing extra steps, attention to detail, accountability, reliability, adaptability, ownership, autonomy are second nature to you. You find people who always have excuses and just like to talk without taking action a bit irritating.

- Proactive
You are able to think for yourself and challenge established procedures to make things easier and more efficient. If you are given a task, or a customer needs help, you follow up until it is solved, take initiative, recommend solutions, not stop or wait to be told what to do next. You don’t even know what procrastination means.






- Problem Solver
You have a problem-solving spirit and demonstrate leadership when a problem comes up. You’re able to think through problems and comfortable making decisions and taking responsibility. When there is an issue, you suggest solutions rather than asking questions.




If you’ve not made a decision during the day, you feel something is missing.

- Results-Oriented
You aim for long-lasting results over short-term temporary wins. You understand the importance of developing and implementing strategies and systems over hacks and tricks. You enjoy participating in building things and achieving goals by rigorously following a plan.






- Get Stuff Done
You’re a doer. You do what is necessary and take charge to get stuff done. You have a passion and internal drive to make things happen and want to earn more responsibilities.






- Positive Attitude & Comfortable with Constructive Criticism
You don’t let little things get you down. You always have a smile on your face and are excited about the future. You expect and love to receive constructive and respectful criticism from other team members because you know it is for the better.






*Do not apply if you’re not comfortable with constructive criticism.

- Teamwork
You’re a team-player and love reaching new heights and overcoming obstacles by leveraging collective strengths. You encourage communication with others and promote an enjoyable and fun working environment (create fun, do jokes, be kind).

Company culture
We're transparent; ask if something isn't clear, feel comfortable to express your difference of opinion. We work hard and we have fun.

PAY
Based on ability and experience, ranging from US $600-700/month. If you think you should be paid more, feel free to explain why in your cover letter.

The new candidate will also benefit from annual leave, paid vacation and incentive-based bonuses (after successfully going through new employee reviews over the first few months).

Candidate requirements
All the values and character traits described in the ideal candidate section
Fluent in english, bilingual or near native speaker
Comfortable w/ basic business math
Able to think through a situation & take steps to solve problems
Strong attention to detail
Autonomous and organized
Type 40 wpm

Preferred:
Customer service experience
Sales & marketing experience
Ecommerce experience
Shopify experience
Seo experience

Additional details
*Required - internet: fast, stable connection that is not interrupted
Work environment: be able to answer the phone quickly at any time during business hours. No loud background noise - no coffee shops, television, phones ringing, children, dogs, distractions, etc.

Working hours
Full-time position (40 hours/week): working hours are monday through friday 9:00 am to 6:00 pm US eastern time with a lunch break and paid rest breaks.

How to apply
Make sure you read the full job description including the additional documentation and follow the instructions about how to apply in the document. Provide a SHORT cover letter and include the 3 typos in the full job description.


Thank you very much for your time and considering this opportunity.

I look forward to working with you!

Jerome,
Founder & CEO
RelievingBody