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Customer service manager

Published on the October 13, 2024 in Sales & Marketing

About this project

Open

We are looking for a dynamic and experienced Customer Service Manager to lead our customer service team. The ideal candidate will be responsible for overseeing the day-to-day operations of the customer service department, ensuring excellent service delivery, and fostering positive customer relationships. The Customer Service Manager will play a key role in developing and implementing customer service strategies to drive satisfaction, retention, and loyalty.

Project overview

Responsibilities: Lead and manage a team of customer service representatives to deliver exceptional service to customers. Develop and implement customer service policies and procedures to ensure consistency and efficiency. Monitor and evaluate team performance, providing coaching and feedback to enhance customer satisfaction. Handle escalated customer complaints and issues, resolving them in a timely and effective manner. Analyze customer service metrics and KPIs to identify trends and areas for improvement. Collaborate with cross-functional teams to enhance the overall customer N.B: You must live in USA

Category Sales & Marketing
Subcategory Sales Executive
Project size Medium
Is this a project or a position? Project
Required availability As needed

Delivery term: Not specified

Skills needed

Facebook Internet Marketing

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