Customer Service Associate

1. Maintains customer relationship by responding to inquiries; documenting actions.
2. Prepares for customer inquiries by studying products, services, and customer service processes.
3. Responds to customer inquiries by understanding inquiry; reviewing previous inquiries and responses;
gathering and researching information; assembling and forwarding information; verifying customer’s
understanding of information and answer.
4. Records customer inquiries by documenting inquiry and response in customers’ accounts.
5. Improves quality service by recommending improved processes; identifying new product and service
applications.
6. Updates job knowledge by participating in educational opportunities.
Accomplishes customer service and organization mission by completing related results as needed.