Customer Care

Customer Service

Promote a positive environment for customers and coworkers
Provides superior customer service, consultations, demonstrations (ie: make-up applications, skin care consultations, and fragrance demonstrations)
Builds customer loyalty through follow up and repeat business
Resolves customer complaints within guidelines
Uses tools and resources provided to demonstrate expertise, to build customer loyalty, and to grow sales. * These tools include but are not limited to: beautyRX Derm Tools: Moisture Checker and Video Microscope, Assisted Selling and eClienteling through iPad, vendor or corporate gift with purchase items, PC Optimum points program, samples, corporate offers, Cosmetics and Makeup Brushes for application on Customers, etc.
Actively uses eClienteling to provide superior customer service and maximize sales, and to help reach department targets on all eClienteling metrics
Actively promote and book appointments for in-Store events
Operations

Exhibits and promotes the company’s products and services and provides information to interested parties
If Cosmetician is a specific brand captain, ensures they attend appropriate vendor schools
Prepares displays and sets up promotions as directed by the Cosmetics Manager
Attends workshop/education sessions and learn through other online offerings to ensure product knowledge is current and up to date ie: SDMU, Vendor schools, Cosmetics web based training, YouTube etc.


Adheres to Cosmetics Operating Standards
iPad in hand as a daily practice
Completes all required sales tracking forms
Implements eClienteling functions as a daily practice to support sales
Demonstrates a professional image, including clean and complete image guidelines, uniform as outlined in Store Standards with name badge, and full make up wearing only cosmetic and fragrance brands that Shoppers Drug Mart sells
Utilizes Derm Centre (if applicable) when conducting Skin Care Demonstrations and consultations aiming to achieve “3” per eight hour shift or “1” per four hour shift.