Community Management Associate

Work Experience Requirement:
1. Minimum 2 years of experience in community management in the English language.
2. Experience responding to comments, direct messages, and inquiries using various digital channels, including social media and email.

Skills Requirement:
- Attention to detail
- Strong communication skills
- Transparency
- Proficiency in SAP and FreshChat

Working Hours:
- Weekdays: 6:00 pm - 10:00 pm (singapore time)
- weekends and singapore public holidays: 9:30 am - 10:00 pm (singapore time)

job responsibilities:
1. Respond to comments, direct messages, and inquiries using digital channels and tools required by the client during specified hours.
2. Fulfill any reporting requirements and escalate inquiries that need special attention or cannot be addressed.
3. Manage comments and direct messages related to contests.
4. Ensure timely and accurate communication to maintain a positive community presence.

Performance Expectations:
- Must have experience in community management for consumer retail brands.
- Ability to handle high volumes of communication efficiently.
- Maintain a high level of responsiveness and engagement with the community.

Benefits and Compensation:
Fixed monthly rate, arranged according to the required schedule.

Challenges and Opportunities:
- Opportunity to work with a dynamic team in a remote setting.
- Engage with a diverse community, ensuring a positive and interactive experience for all members.