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Apaixonada por literatura, escrita e comunicação.
Sou bastante dinâmica, dada a experiência em diversos trabalhos durante a vida.
Já fui atriz, atuando em quatro peças teatrais, o que me garante melhor performance como ledora e narradora. Atualmente, sou advogada autônoma, o que me garante liberdade de escrita, que sempre foi o que mais amei fazer.
Possuo excelente escrita e criatividade, além de grande capacidade em atender demandas com dedicação, agilidade, comprometimento e qualidade.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"R$ 30.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"May 08, 2024 15:27","lastActiveLoginRelative":"7 months ago","registeredSinceRelativeToUser":"July 20, 2023 17:00","registeredSinceRelative":"Last year","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Typing (+10 years)","anchorLink":"https://www.workana.com/en/hire/typing","isCertified":false,"title":"Typing - Freelancers"},{"anchorText":"Creative Writing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/creative-writing","isCertified":false,"title":"Creative Writing - Freelancers"},{"anchorText":"Online Writing (1 year)","anchorLink":"https://www.workana.com/en/hire/online-writing","isCertified":false,"title":"Online Writing - Freelancers"},{"anchorText":"Transcription (1 year)","anchorLink":"https://www.workana.com/en/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Ghostwriting (1 year)","anchorLink":"https://www.workana.com/en/hire/ghostwriting","isCertified":false,"title":"Ghostwriting - Freelancers"},{"anchorText":"Article Writing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Fiction Writing (+10 years)","anchorLink":"https://www.workana.com/en/hire/fiction-writing","isCertified":false,"title":"Fiction Writing - Freelancers"},{"anchorText":"Legal Writing (+10 years)","anchorLink":"https://www.workana.com/en/hire/legal-writing","isCertified":false,"title":"Legal Writing - Freelancers"},{"anchorText":"Copywriting (1 year)","anchorLink":"https://www.workana.com/en/hire/copywriting","isCertified":false,"title":"Copywriting - Freelancers"},{"anchorText":"Children's Writing (1 year)","anchorLink":"https://www.workana.com/en/hire/children-s-writing","isCertified":false,"title":"Children's Writing - Freelancers"},{"anchorText":"Legal Transcription (1 year)","anchorLink":"https://www.workana.com/en/hire/legal-transcription","isCertified":false,"title":"Legal Transcription - Freelancers"},{"anchorText":"Voice Talent (1 year)","anchorLink":"https://www.workana.com/en/hire/voice-talent","isCertified":false,"title":"Voice Talent - Freelancers"},{"anchorText":"Voice Acting (1 year)","anchorLink":"https://www.workana.com/en/hire/voice-acting","isCertified":false,"title":"Voice Acting - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/10fbc635bd354108e2407c8800bb36b8","profileLogoUrl":"https://cf.workana.com/logos/87/118090a12211e69970950f38f2f738/Logo-Kappam-Law.png","profileName":"Gwendoline C.","hash":"10fbc635bd354108e2407c8800bb36b8","roleName":"DPO / Abogado / Protección de Datos / Privacidad","tagline":"Information Technology Lawyer at Kappam","isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":15,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","profile":"","type":"bronze"}],"country":{"name":"United States","img":"

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Native in Portuguese and Spanish and Fluent in English and hebrew.
Hands on, creative, hard working and dedicated.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"iron","hourlyRate":"R$ 100.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"September 17, 2021 15:36","lastActiveLoginRelative":"3 years ago","registeredSinceRelativeToUser":"September 18, 2014 17:07","registeredSinceRelative":"10 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Legal Consulting","anchorLink":"https://www.workana.com/en/hire/legal-consulting","isCertified":false,"title":"Legal Consulting - Freelancers"},{"anchorText":"Legal Writing","anchorLink":"https://www.workana.com/en/hire/legal-writing","isCertified":false,"title":"Legal Writing - Freelancers"},{"anchorText":"Corporate Law","anchorLink":"https://www.workana.com/en/hire/corporate-law","isCertified":false,"title":"Corporate Law - Freelancers"},{"anchorText":"Legal Transcription","anchorLink":"https://www.workana.com/en/hire/legal-transcription","isCertified":false,"title":"Legal Transcription - Freelancers"},{"anchorText":"Contracts","anchorLink":"https://www.workana.com/en/hire/contracts","isCertified":false,"title":"Contracts - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/a492ebe786b85d8b341394cdd41eda93","profileLogoUrl":"https://cf.workana.com/logos/c9c8e5542329bcffecb693f830f9da04/hp/Copiadetomandocaf_160_160.png","profileName":"Ana M. T.","hash":"a492ebe786b85d8b341394cdd41eda93","roleName":"Legal Advisor","tagline":null,"isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":2,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","profile":"","type":"bronze"}],"country":{"name":"Colombia","img":"

","searchLinkUrl":"https://www.workana.com/jobs?country=CO"},"completedProjectsForView":"2","dangerouslyWillBeRenderAsHtml_description":"Hola! Soy Ana María, abogada de profesión, con experiencia de más de 10 años, además de redactora de artículos y correctora de estilo por pasión. Me encanta todo lo relacionado con el mundo de la escritura y he desarrollado habilidades en este campo gracias a mi formación legal pero también a cursos que he tomado y al interés que me despierta la redacción, el universo de la ortografía y la gramática, las buenas historias, el storytelling y en general la magia de escribir.","canInvite":false,"shouldShowHireMeDialog":false,"sameAsLoggedInCompany":false,"position":"bronze","hourlyRate":"CO$ 40,000.00","hourlyWorkedProjects":0,"lastActiveLoginRelativeToUser":"December 26, 2023 22:22","lastActiveLoginRelative":"11 months ago","registeredSinceRelativeToUser":"July 12, 2021 17:39","registeredSinceRelative":"3 years ago","recentBreaches":{"value":0,"label":"0 recent violations"},"workerSkills":[{"anchorText":"Article Writing (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Legal Consulting (+10 years)","anchorLink":"https://www.workana.com/en/hire/legal-consulting","isCertified":false,"title":"Legal Consulting - Freelancers"},{"anchorText":"Academic Writing (3 to 5 years)","anchorLink":"https://www.workana.com/en/hire/academic-writing","isCertified":false,"title":"Academic Writing - Freelancers"},{"anchorText":"Legal Writing (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/legal-writing","isCertified":false,"title":"Legal Writing - Freelancers"},{"anchorText":"Legal Transcription (5 to 10 years)","anchorLink":"https://www.workana.com/en/hire/legal-transcription","isCertified":false,"title":"Legal Transcription - Freelancers"}]},{"isHero":false,"profileUrl":"https://www.workana.com/freelancer/57c112b8eae2ff24e6432fb733609ca7","profileLogoUrl":"https://cf.workana.com/logos/46/690ca44ad74163b86e8996a5d32604/DSC00719.jpg","profileName":"Raissa B.","hash":"57c112b8eae2ff24e6432fb733609ca7","roleName":null,"tagline":"Advogada","isVerifiedAgency":false,"rating":5,"ratingLabel":"5 of 5.00","completedProjects":5,"badges":[{"title":"Freelancer bronze","size":"small","position":"bronze","profile":"","type":"bronze"}],"country":{"name":"Brazil","img":"

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","searchLinkUrl":"https://www.workana.com/jobs?country=BR"},"completedProjectsForView":"10","dangerouslyWillBeRenderAsHtml_description":"Olá, seja bem-vindo ao meu perfil!
Meu nome é Raquel, moro em Maceió, AL, e sou graduada em Comércio Exterior. Minha trajetória profissional é marcada por uma ampla experiência em atendimento ao cliente, suporte administrativo e gestão de equipes.
Atualmente, atuo como prestadora de serviços especializados em e-commerces e marketplaces, oferecendo suporte completo para diferentes etapas do ciclo de vendas. Tenho experiência prática nas seguintes plataformas e ferramentas, incluindo:
*Plataformas de E-commerce: Shopify, Yampi, Tray
Gestão de Atendimento ao Cliente: Reamaze, Gmail, Zendesk, Reportana.
Gerenciamento de Projetos: Asana, Trello.
Comunicação Interna e Gestão de Equipe: Slack.
Gateways de Pagamento: Upnid, Hubsale, Mercado Pago, PagBrasil, App Max.
Além disso, possuo experiência com suporte administrativo em marketplaces, como o Mercado Livre, onde já atuei analisando reclamações de compradores que desejavam devolver mercadorias, gerenciando tratativas de reembolsos em casos de produtos devolvidos por avarias ou danos causados por mau uso.
Minha atuação em e-commerce inclui diversas responsabilidades estratégicas e operacionais:
*Pré-Venda:
Atendimento ao cliente, esclarecendo dúvidas sobre produtos e processos de compra.
Suporte para finalização de pedidos.
*Venda:
Conversão de boletos e recuperação de carrinhos abandonados.
Resolução de problemas relacionados a pagamentos recusados ou cancelados.
*Pós-Venda:
Gestão de disputas no AliExpress e devoluções via logística reversa (Melhor Envio).
Processamento de novos pedidos em casos de troca ou reembolsos.
*Chargeback:
Contato com clientes que realizaram cancelamentos.
Geração de novos links de pagamento e acompanhamento para solução do problema.
Minha experiência também inclui gestão de equipes de atendimento ao cliente em e-commerces, atuando como gerente e supervisora. Nessa função, organizei fluxos de trabalho, otimizei processos para melhorar a experiência do cliente e garanti o cumprimento de metas e prazos estabelecidos, realização de triagem entendendo as necessidades dos clientes e encaminhando-as ao setor responsável.
Também tenho experiência na criação e manutenção de relatórios em Google Sheets, Word e Excel.
Algumas de minhas Habilidades e Competências Desenvolvidas:
*Capacidade analítica e resolução de problemas.
*Comunicação eficaz e liderança de equipes.
*Organização, disciplina e compromisso com resultados.
*Facilidade de adaptação e aprendizado contínuo.
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