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Pousada Paiol
Gerente – Março 2013/atual: Responsável pela administração geral da pousada desde o atendimento ao cliente, reservas, recepção, estoques, manutenção, jardinagem, governança, treinamento de funcionários, alimentos e bebidas, além de tarefas administrativas como negociação de contratos de serviços, elaboração de relatórios de revenue, fechamento de ingressos, contratação de mão de obra, venda de grupos e eventos.

Hilton São Paulo Morumbi
Coordenadora de Grupos – Janeiro - 2013/Março - 2013: Administração de inventário hoteleiro, inserção de grupos, coordenação de overbooking, redação de instrutivos de grupos. Relacionamento estreito com clientes locais e internacionais para recepção de convidados.

Hilton São Paulo Morumbi
Coordenadora de Vendas – 2010/2012: Coordenação dos processos desde elaboração de orçamentos, redação de contratos, ordens de serviço e acompanhamento de eventos e grupos. Contato direto de clientes locais e internacionais, qualificação e negociação de eventos.

Hilton International- 2008/2009
Elevator Trainee
Atuação no programa de capacitação para potenciais futuros Gerentes Gerais, que transmite ao participante conhecimento da completa operação e da administração de hotéis, através de vivência em todas as áreas da empresa, desde a base até o gerenciamento dos departamentos.

Hilton Buenos Aires
Foco nos departamentos de Vendas, Receitas e Marketing, responsável pelo Programa de Fidelidade de Secretarias (Club Liaison), desenvolvimento da presença do hotel nas mídias sociais, elaboração de relatórios de Receita e tomadas de decisão estratégicas de vendas de grupos.
Desenvolvimento de Projeto: Ingressos adicionais - Upselling: desenvolvimento de estratégia e plano de incentivo sobre vendas de apartamentos para equipe de recepção com projeção de incremento de USD 1,7 milhões ao ano.

Hilton Trinidad
Task force para recepção do Presidente americano Barack Obama e da Secretária de estado Hilary Clinton

Hilton Margarita & Suites
Foco na operação do hotel, principalmente nos departamentos de hospedagem.
Gerente temporária de recepção e telefonia e também treinadora departamental.
Desenvolvimento de Projeto: CRM – O Cliente Realmente iMporta no Hilton Margarita & Suites Desenvolvimento da cultura de atendimento excelente na equipe de recepção, através de treinamentos e reestruturação do departamento, em conjunto com atualização do sistema operacional e desenvolvimento de ferramenta de serviços pré check-in que geraram aumento de 20% da satisfação geral dos hóspedes em relação ao hotel.

Hilton São Paulo Morumbi

Gerente Assistente de Atendimento ao Hóspede
Gerente de HiltonHHonors - 2007/2008
Supervisão do trabalho de 42 membros de equipe do departamento de Atendimento ao Hóspede, para assegurar os altos padrões de serviço, promovendo o trabalho em equipe e exercendo o papel de Gerente de Plantão em substituição, além da administração de inventario imediato do hotel. Coordenação local do Programa de Fidelidade para hóspedes (Hilton HHonors).

Agente de Atendimento ao Hóspede / Recepção - 2005/2006
Realização de processos completos de check-in e check-out conforme padrões; atendimento às solicitações de hóspedes, bem como a resolução de eventuais desafios em suas estadas; promoção dos serviços e pontos de venda do hotel; administração e fundo fixo de caixa entre outros processos financeiros internos.

Coordenadora de Serviços - Help Desk – 2005
Atendimento de ligações internas e externas e fornecimento de informações gerais e específicas do hotel; coordenação e venda de serviços do hotel ao cliente e administração da comunicação interna em caso de situações de emergência.

Ajudante de Garçom - Restaurante Sol e Sombra – 2004
Suporte aos garçons e barmen durante serviço, montagem de mesas e buffets de acordo com padrão estabelecido, administração do inventário diário de materiais de trabalho e produtos de consumo, esterilização de louças e utensílios.

Trainee de Alimentos e Bebidas – 2004
Desenvolvimento das diversas funções do departamento em cada ponto de venda do hotel, incluindo room service, minibar, cafeteria, restaurantes e andar executivo.

Walt Disney World
Walt Disney World International College Program / Serviço de Alimentos e Bebidas – 2002/2003 Manipulação de alimentos e venda no parque, atendimento como caixa e responsável pelo inventário do ponto de venda.

FORMAÇÃO ACADÊMICA

Pós Graduação: Administração de Serviços de Hospitalidade
Universidade Anhembi-Morumbi - 2007/2008

Bacharelado em Hotelaria
Faculdades SENAC de Hotelaria e Turismo - 2001/2004

Bacharelado em Comunicação Social: Relações Públicas
Universidade de São Paulo / USP - 2001/2006","rawText":"EXPERIÊNCIA PROFISSIONAL Pousada Paiol Gerente – Março 2013/atual: Responsável pela administração geral da pousada desde o atendimento ao cliente, reservas, recepção, estoques, manutenção, jardinagem, governança, treinamento de funcionários, alimentos e bebidas, além de tarefas administrativas como negociação de contratos de serviços, elaboração de relatórios de revenue, fechamento de ingressos, contratação de mão de obra, venda de grupos e eventos. Hilton São Paulo Morumbi Coordenadora de Grupos – Janeiro - 2013/Março - 2013: Administração de inventário hoteleiro, inserção de grupos, coordenação de overbooking, redação de instrutivos de grupos. Relacionamento estreito com clientes locais e internacionais para recepção de convidados. Hilton São Paulo Morumbi Coordenadora de Vendas – 2010/2012: Coordenação dos processos desde elaboração de orçamentos, redação de contratos, ordens de serviço e acompanhamento de eventos e grupos. 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Hilton Trinidad Task force para recepção do Presidente americano Barack Obama e da Secretária de estado Hilary Clinton Hilton Margarita & Suites Foco na operação do hotel, principalmente nos departamentos de hospedagem. Gerente temporária de recepção e telefonia e também treinadora departamental. Desenvolvimento de Projeto: CRM – O Cliente Realmente iMporta no Hilton Margarita & Suites Desenvolvimento da cultura de atendimento excelente na equipe de recepção, através de treinamentos e reestruturação do departamento, em conjunto com atualização do sistema operacional e desenvolvimento de ferramenta de serviços pré check-in que geraram aumento de 20% da satisfação geral dos hóspedes em relação ao hotel. 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Diseñador Grafico y Diseñador web creativo con más de 13 años de experiencia, he invertido mucha energía y creatividad en hacer un gran trabajo y conseguir una buena capacidad en el diseño, ya que soy una persona apasionada por el diseño con una gran imaginación y me gusta estar al corriente de las nuevas tendencias y tecnologías . Me destaco por tener una gran capacidad organizativa, consultor especializado en branding estratégico y diseño de identidad visual ya que constantemente me encuentro trabajando con empresas y profesionales en sus áreas manteniéndome enfocado en las soluciones a sus marcas. En lo personal el diseño para mí es algo muy especial , importante y de mucho valor. Mi misión es transformar ideas en marcas sólidas y memorables que conectan emocionalmente con su público objetivo. He colaborado con diversas empresas en Latinoamérica y Europa, ayudándolas a aumentar su reconocimiento de marca y ventas a través de soluciones de diseño personalizadas. Ahora bien como diseñador yo doy todo mi potencial , realizo un trabajo impecable, y siempre me quedo con una gran experiencia y satisfacción de haber trabajado y creado diseños increíbles , para mí es importante ser constante en mi trabajo, dar mi tiempo , creatividad absoluta y que siempre se cuente con la garantía de mi trabajo. Servicios que ofrezco: + Desarrollo de identidad de marca + Diseño editorial + Material promocional y publicitario + Diseño de logotipos y manuales de marca + Estrategias de branding y posicionamiento + Diseño web Estoy comprometido con la excelencia, la calidad y la satisfacción del cliente, asegurando que cada proyecto refleje la esencia y valores de la marca con garantia. Sera un gusto trabajar tu proyecto!","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/6fab8cdb0f17909288adac780343dc93/ad/marcosv_160_160.png","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/6fab8cdb0f17909288adac780343dc93/pr/marcosv_30_30.png","width":30,"height":30},"profile":{"url":"https://workana.s3.amazonaws.com/logos/6fab8cdb0f17909288adac780343dc93/ag/marcosv_192_192.png","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/6fab8cdb0f17909288adac780343dc93/tm/marcosv_300_300.png","width":300,"height":300},":original":{"url":"https://workana.s3.amazonaws.com/logos/2742f56cb345d1b0eb9f07762ec61df0/qv/marcosv.png","width":500,"height":500}},"country":"MX","lastActive":"2025-12-28 04:44:50","created":"2018-01-17 20:18:37","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":true,"worker":{"id":873726,"slug":"marcos-v-4","canInvite":false,"skills":{"467":{"id":467},"452":{"id":452},"468":{"id":468},"469":{"id":469},"909":{"id":909},"362":{"id":362},"440":{"id":440},"513":{"id":513},"485":{"id":485},"748":{"id":748},"509":{"id":509},"523":{"id":523},"517":{"id":517},"439":{"id":439},"486":{"id":486},"487":{"id":487},"491":{"id":491},"908":{"id":908},"379":{"id":379},"510":{"id":510},"905":{"id":905},"716":{"id":716},"490":{"id":490},"770":{"id":770},"897":{"id":897},"453":{"id":453},"387":{"id":387},"386":{"id":386},"237":{"id":237},"244":{"id":244},"894":{"id":894},"508":{"id":508},"946":{"id":946},"437":{"id":437},"499":{"id":499},"376":{"id":376}},"history":"EXPERIENCIA LABORAL Mi experiencia trabajando proyectos de manera independiente desde el inicio de mi carrera profesional, y gracias a mi calidad de trabajo y compromiso e logrado posicionarme en el medio trabajando en una gran cantidad de proyectos con clientes que me buscan por mi creatividad y calidad de trabajo. Mi Reto mas reciente es crear mi estudio de Marcos V donde puedo ofrecer soluciones integrales a mis clientes y aportar a sus proyectos la experiencia y calidad que me caracterizan. FREELANCE, MÉXICO CDMX DISEÑADOR GRAFICO Y MULTIDICIPLINAR 10 MAYO 2015 – ACTUALMENTE Resolviendo y llevando a cabo proyectos con diferentes objetivos para clientes tanto Profesionales como para empresas. En promedio 3 proyectos simultáneos, atendiendo un promedio 8 horas al día x 5 días a la semana x 4 semanas al mes. Dando seguimiento y vanguardia a las necesidades y condiciones del cliente con calidad, creatividad e innovación. ZKAVA IDEAS,MÉXICO DF DISEÑADOR PROYECTISTA 02 FEBRERO 2018 – 18 MAYO 2018 (por poroyecto) Diseño de espacios arquitectonicos con acabados y eqipos de alto nivel para empresas inmoviliaraias y particulares Creacion de propuestas en planos de distrubuicion, acabados, equipos y complementos para la presentacion y seguimiento con el clienteSe llebo acabo la guestion y el diseño un proyecto inmoviliario BE Grand Dorado de 1500 cocinas asi como de distintos proyectos particulares FREELANCE,MÉXICO DF DISEÑADOR GRAFICO Y MULTIDICIPLINAR 10 MAYO 2015 – ACTUALMENTE Resolviendo y llevando a cabo proyectos con diferentes objetivos para clientes tanto Profesionales como para empresas. En promedio 3 proyectos simultáneos, atendiendo un promedio 8 horas al día x 5 días a la semana x 4 semanas al mes. Dando seguimiento y vanguardia a las necesidades y condiciones del cliente con calidad, creatividad e innovación. MEDIA MANAGER DISEÑADOR Y FOTOGRAFIA S.A DE C.V. DISEÑADOR GRAFICO Y FOTOGRAFO 03 NOV 2013 - 15 JUN 2015 Desarrollador Media Manager, representado la imagen de la empresa su publicidad digital, fotográfica e impresa, haciendo de todas sus áreas un desarrollo integral. Responsable de protocolos diarios con un de entrega en tiempo. Completamente el cargo de el área de diseño gestionando la comunicación interna y publica de la empresa (media manager) CREACIÓN Y PUBLICIDAD DE PROYECTO,S.A DE C.V. CREADOR DE PROYECTO PARA EMPRESA PRIVADA 03 MAY 2013 - 15 AGO 2015 Creador y desarrollador de proyecto, llevando el marketing integral de la mano de la publicidad , dentro de las áreas de diseño , coordinación y fotografía. Proyecto de 6 meses mayo a Agosto consto de 64 sesiones para un promedio de 200 usuarios FOA INGENIERÍA Y SERVICIOS DESARROLLADOR 01 JUN 2012 - 30 SEP 2012 Practicante de la carrera en diseño Arquitectónico. Desarrollo de proyección en tercera dimensión vía plataforma Revit Arquitectur y CAD de el distribuidor Vial en Posa Rica Veracruz 160 horas de diplomado y 360 de practicas en este tiempo de practicas realicé el levantamiento volumétrico resolviendo con el equipo de diseño las contingencias que el proyecto presento","rating":4.8700000000000001,"ranking":358,"position":{"position":"platinum","next":{"name":"Hero","next":null,"description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. Tu experiencia, responsabilidad y profesionalismo hacen que te destaques, por eso tienes los mejores beneficios. ¡Sigue brillando! Leer más","explain":"El freelancer HERO ha llegado al nivel máximo en Workana. Si necesitas a un experto, no busques más. Un freelancer Hero ha demostrado que su talento, servicio y compromiso son excelentes. Trabajar con ellos es un placer. Leer más"},"name":"Platinum","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! Ahora más que nunca recuerda chequear tu actividad en la plataforma: ingresos, calificaciones y clientes satisfechos. ¡Sigue siendo un éxito! Leer más ","explain":"Un freelancer Platinum es realmente un profesional TOP. El talento Platinum conoce a sus clientes, sabe trabajar de manera remota y brinda un excelente servicio. Su carrera no para de crecer, y solamente le falta conocerte a ti. ¿Qué esperas para contratarlo? Leer más"},"completed":135,"hourlyRate":{"rate":200,"currency":"MXN"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/b147b0f1be253e3803c61489cc2e5f53","logoUrl":"https://cf.workana.com/logos/6fab8cdb0f17909288adac780343dc93/ad/marcosv_160_160.png","truncatedCompanyDescription":"Soy Marcos V. 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