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April 2023 - August 2024
Premium Dedicated Support/Managed Services

* Host weekly calls to help clients leverage the LMS for their internal training needs.
* Evaluate and respond to customer requirements to ensure satisfaction through account setup, continuous maintenance, and troubleshooting.
* Oversee the LMS by developing learning plans, enrolling participants, and customizing communications.
* Offer clients support with projects and features.
* Manage tickets using Zendesk.
* Report IT issues and ensure appropriate follow-up.

WORKANA LLC - Argentina
Customer Service
July 2014 - December 2022
* Foster lasting relationships and trust with customers through open and engaging communication.
* Assess and understand customer needs to ensure their satisfaction.
* Act as a bridge between enterprise clients and freelancers, ensuring effective communication for successful project results.
* Handle the administrative details of project transactions, including freelancer payroll, with precision and care.
* Respond quickly to customer complaints, providing appropriate solutions and alternatives.
* Manage tickets, phone calls, and live chat support.

PRINCESS CRUISES - United States
Boutiques On Board
July 2005 - October 2012

I started my career as a Sales Associate and joined the management team in 2008 as the second-in-command, eventually becoming the Assistant Manager. I also had the chance to act as the manager on several occasions, where I was responsible for financial performance, asset management, and team supervision, delivering impressive results.
During my time on different ships, I collaborated effectively with other departments on passport control and management, emergency evacuation drills, and quality control surveys (assessing local guides, transportation types, security levels, etc.) to ensure that contracted services met established standards.

Responsibilities:
* Customer Service: Ensured that the team delivered high-quality service by supervising and coaching in areas needing improvement. I was also responsible for addressing passenger complaints and purchase issues to provide the best possible experience.
* Financial Performance: Met sales targets by supporting sales assistants who required help to achieve their goals. Identified missed business opportunities and implemented necessary adjustments.
* Team Management: Made sure the team understood their expectations by monitoring their performance, providing encouragement, offering corrections, and recognizing those with growth potential. Conducted performance evaluations and organized fair and effective rotations.

INTER.NET ARGENTINA: Account Manager (1998 – 2004)
Internet Service providers Franchise: My role involved providing technical and commercial advice on the products and services offered to local representatives, as well as introducing the Distributor to the local market. Initially, I joined as a salesperson for home products, but I was provided the opportunity to develop on a different path.

BANCO DE VALORES: Customer Service (1989 – 1996)
Stock Exchange Branch: Investment Officer. Branch dedicated to serving Stock Brokers operating in the Buenos Aires Stock Market – Headquarters and Rosario Branch: Customer service, general accounting and Executive Assistant.","rawText":"NEOVATION Learning Solutions - Canada April 2023 - August 2024 Premium Dedicated Support/Managed Services * Host weekly calls to help clients leverage the LMS for their internal training needs. * Evaluate and respond to customer requirements to ensure satisfaction through account setup, continuous maintenance, and troubleshooting. * Oversee the LMS by developing learning plans, enrolling participants, and customizing communications. * Offer clients support with projects and features. * Manage tickets using Zendesk. * Report IT issues and ensure appropriate follow-up. WORKANA LLC - Argentina Customer Service July 2014 - December 2022 * Foster lasting relationships and trust with customers through open and engaging communication. * Assess and understand customer needs to ensure their satisfaction. * Act as a bridge between enterprise clients and freelancers, ensuring effective communication for successful project results. * Handle the administrative details of project transactions, including freelancer payroll, with precision and care. * Respond quickly to customer complaints, providing appropriate solutions and alternatives. * Manage tickets, phone calls, and live chat support. PRINCESS CRUISES - United States Boutiques On Board July 2005 - October 2012 I started my career as a Sales Associate and joined the management team in 2008 as the second-in-command, eventually becoming the Assistant Manager. I also had the chance to act as the manager on several occasions, where I was responsible for financial performance, asset management, and team supervision, delivering impressive results. During my time on different ships, I collaborated effectively with other departments on passport control and management, emergency evacuation drills, and quality control surveys (assessing local guides, transportation types, security levels, etc.) to ensure that contracted services met established standards. Responsibilities: * Customer Service: Ensured that the team delivered high-quality service by supervising and coaching in areas needing improvement. I was also responsible for addressing passenger complaints and purchase issues to provide the best possible experience. * Financial Performance: Met sales targets by supporting sales assistants who required help to achieve their goals. Identified missed business opportunities and implemented necessary adjustments. * Team Management: Made sure the team understood their expectations by monitoring their performance, providing encouragement, offering corrections, and recognizing those with growth potential. Conducted performance evaluations and organized fair and effective rotations. INTER.NET ARGENTINA: Account Manager (1998 – 2004) Internet Service providers Franchise: My role involved providing technical and commercial advice on the products and services offered to local representatives, as well as introducing the Distributor to the local market. Initially, I joined as a salesperson for home products, but I was provided the opportunity to develop on a different path. BANCO DE VALORES: Customer Service (1989 – 1996) Stock Exchange Branch: Investment Officer. Branch dedicated to serving Stock Brokers operating in the Buenos Aires Stock Market – Headquarters and Rosario Branch: Customer service, general accounting and Executive Assistant.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/f0571b1fa5dd7ca0edbc912fbae336cf/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. 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