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Analista de Control Desk Júnior
Responsável pelo monitoramento em tempo real (RTA), controle de pausas, aderência e produtividade das equipes. Apoio no redirecionamento de estratégias operacionais e elaboração de relatórios para suporte à tomada de decisão. Desenvolvimento de planilhas de controle de desvios operacionais dos operadores, facilitando a visualização e o acompanhamento de comportamentos fora do padrão esperado.

Assistente de Planejamento
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Analista de Suporte
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Profissional com perfil analítico, comunicativo e proativo, com facilidade para atuar em equipe, buscar soluções e contribuir para a eficiência e qualidade operacional. Experiência com ferramentas do pacote Office, especialmente Excel, para análise, controle e automação de dados operacionais.","rawText":"Profissional com experiência consolidada em operações de contact center, com atuação nas áreas de Control Desk, Planejamento Operacional, Back Office e Suporte Técnico/Analítico. Ao longo da trajetória, atuei em ambientes desafiadores e orientados por resultados, desenvolvendo competências em análise de dados, resolução de problemas, gestão em tempo real e apoio estratégico às operações. Analista de Control Desk Júnior Responsável pelo monitoramento em tempo real (RTA), controle de pausas, aderência e produtividade das equipes. Apoio no redirecionamento de estratégias operacionais e elaboração de relatórios para suporte à tomada de decisão. Desenvolvimento de planilhas de controle de desvios operacionais dos operadores, facilitando a visualização e o acompanhamento de comportamentos fora do padrão esperado. Assistente de Planejamento Atuação no dimensionamento de equipes, construção de escalas, controle de capacity e apoio em análises de forecast. Interface constante com liderança e demais áreas para garantir o alinhamento entre planejamento e execução operacional. Back Office Responsável por tratativas pós-atendimento, análise e resolução de demandas pendentes, correção de inconsistências em sistemas, controle de processos internos e suporte às áreas de atendimento. Criação de planilhas para controle de desvios operacionais no caixa (CX), contribuindo para a identificação de falhas e melhoria da acuracidade nos processos financeiros e administrativos. Analista de Suporte Atuação na identificação e solução de problemas técnicos ou operacionais, suporte à operação em questões sistêmicas, abertura e acompanhamento de chamados, além de participação ativa em melhorias de processos e automatizações. Profissional com perfil analítico, comunicativo e proativo, com facilidade para atuar em equipe, buscar soluções e contribuir para a eficiência e qualidade operacional. Experiência com ferramentas do pacote Office, especialmente Excel, para análise, controle e automação de dados operacionais.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/b26c9bb233ec1353fff083babde887b1/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"F. A. J.","companyId":11081704,"companyHash":"b26c9bb233ec1353fff083babde887b1","ratingData":{"rating":0,"hasRating":false,"width":"width: 0","noRatings":"No ratings yet","average":0,"ratingText":"No ratings yet"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":false,"number":null},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/en/freelancers/brazil?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"R$ 18.00","isSet":true,"currency":"BRL","amount":"18.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in IT & Programming"},"public":true,"clarificationText":"Allowed formats:
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