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Marzo - Mayo 2018  Representante de servicio al cliente, Chat en Línea, Grupo Popular (Infocentro). • Recibir las solicitudes de Tarjeta de Crédito, Prestamos y Cuentas de Ahorro de los clientes vía chat. • Analizar las solicitudes de los clientes vía chat. • Ofrecer información a los clientes acerca de Tarjetas de Crédito, Prestamos y Cuentas de Ahorro. • Ofrecer información a los clientes acerca de los procesos financieros y status de reclamaciones. • Orientar a los clientes acerca de los procesos financieros del banco. • Corregir ortografía en los chats. 2016-2018  Representante de servicio al cliente, Grupo Popular (Infocentro). • Recibir las llamadas de los clientes. • Ofrecer información general de los productos y procesos del banco. • Ofrecer información de balance de Tarjetas de Crédito, Prestamos y cuentas. • Orientar a los clientes acerca de Acuerdo de Pagos. • Orientar a los clientes acerca de los procesos bancarios y financieros. • Tomar reclamaciones. • Realizar pagos y transferencias entre cuentas. • Ofrecer información a los clientes de sus cuentas, tarjetas y préstamos • Realizar ventas de Tarjetas de Crédito y Prestamos. 2015-2016  Representante de servicio al cliente, Directorio 1411, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de directorio a los clientes. • Ofrecer información de direcciones y teléfono de establecimientos a los clientes. 2014-2015  Representante de servicio al cliente, Tricom, Grupo Popular (Infocentro). • Recibir la llamada de los clientes. • Ofrecer información de balance de los planes de telecomunicaciones. • Orientar a los clientes acerca de los procesos, estatus de reclamaciones y planes de telecomunicaciones. • Orientar a los clientes en desgloses de facturas. • Realizar reclamaciones. • Realizar pagos de facturas. 2013-2014  Promotor en ventas, Ágora Mall. • Abordar a los clientes para ofertar planes. • Registrar ventas. • Referir a los clientes para status de solicitudes.","rating":5,"ranking":568,"position":{"position":"bronze","next":{"name":"Silver","next":"gold","description":"Silver es el tercer nivel de Workana. Vas por buen camino. Mantente activo y cumple los requisitos para seguir creciendo. Ten en cuenta: ingresos, calificaciones y clientes satisfechos. Leer más","explain":"Un freelancer Silver es un profesional con un historial de más de 2 clientes satisfechos. Esto significa que ya tiene sus primeras estrellas y su carrera profesional en Workana comenzó muy bien. No olvides chequear su perfil para saber más sobre su reputación. Leer más"},"name":"Bronze","description":"Bronze es el segundo nivel de Workana. Reputación, actividad y éxito son claves. Realiza buenas propuestas, suma calificaciones positivas y aumenta tus ingresos para acceder a mejores beneficios. Vas por buen camino, sigue creciendo. Leer más","explain":"Este es el segundo nivel. Implica que el freelancer ya completó al menos un proyecto con buena calificación en Workana y está listo para seguir trabajando. Revisa su perfil para conocer más a fondo todas sus habilidades. Leer más"},"completed":2,"hourlyRate":{"rate":15,"currency":"USD"},"badges":[{"type":"membership_premium","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/3d75c48bd603fc6be480483cef98eca1","logoUrl":"https://cf.workana.com/logos/1ada8c79aeb42d2b628be8333512cdb4/jh/AdobeExpressfile_160_160.png","truncatedCompanyDescription":"Has llegado a este lugar por alguna razón, quizás por necesidad, curiosidad o incluso por el destino... Ahora que estás aquí, ¿por qué no aprovechas la oportunidad para conocerme? Me llamo Dorka, soy Dominicana, con L...","ratingData":{"label":"5 of 5.00","stars":5},"countryData":{"country":"DO","name":"Dominican Republic","class":"flag flag-do","url":"https://www.workana.com/en/freelancers/dominican-republic?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"skillTags":[{"anchorText":"Article Writing","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Internet Marketing","anchorLink":"https://www.workana.com/en/hire/internet-marketing","isCertified":false,"title":"Internet Marketing - Freelancers"},{"anchorText":"Images for social networks","anchorLink":"https://www.workana.com/en/hire/images-for-social-networks-1","isCertified":false,"title":"Images for social networks - Freelancers"},{"anchorText":"Content for social networks","anchorLink":"https://www.workana.com/en/hire/content-for-social-networks-1","isCertified":false,"title":"Content for social networks - Freelancers"},{"anchorText":"eBooks","anchorLink":"https://www.workana.com/en/hire/ebooks","isCertified":false,"title":"eBooks - Freelancers"},{"anchorText":"Translation","anchorLink":"https://www.workana.com/en/hire/translation-1","isCertified":false,"title":"Translation - Freelancers"},{"anchorText":"Transcription","anchorLink":"https://www.workana.com/en/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Video Editing","anchorLink":"https://www.workana.com/en/hire/video-editing","isCertified":false,"title":"Video Editing - Freelancers"},{"anchorText":"Sales & Marketing","anchorLink":"https://www.workana.com/en/hire/sales-marketing","isCertified":false,"title":"Sales & Marketing - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/en/hire/admin-support","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Writing & Translation","anchorLink":"https://www.workana.com/en/hire/writing-translation","isCertified":false,"title":"Writing & Translation - Freelancers"},{"anchorText":"Finance & Management","anchorLink":"https://www.workana.com/en/hire/finance-management","isCertified":false,"title":"Finance & Management - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/en/freelancers?ref=freelancer_view","g11n":{"title":"Other freelancers in our spotlight:","viewAll":"View all profiles","hire":"Hire","viewDetails":"View more","completedProjects":"Completed projects:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/a56ea544a87a21d8b0290d7139127105","directPaymentText":"Send direct payment"},"bannerAccelerator":null}