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De forma empírica y responsable diseñe mejoras en las actividades que involucran el negocio de alquiler, creando paulatinamente las áreas operativas, administrativas, experimentando la gestión en cada una de ellas y posteriormente su dirección.
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Como procesos de sostenimiento y mejora, capacité de forma directa al equipo de trabajo, en especial al comercial en relación al Manejo de ventas, Perfil de Cliente, CRM y Atención y Servicio.
Realice Seguimiento directo, medición y control de indicadores de gestión en el proceso comercial, estableciendo objetivos y metas claras para el equipo comercial, promoviendo y optimizando la capacidad de negociación.
Se lograron proyectos comerciales por valor superior a mil millones de pesos anuales. Ejecución y cumplimiento del presupuesto de ventas con un incremento promedio del 15% anual en los últimos tres años, con un estado de cartera óptimo que aporto al crecimiento de la organización y su salud financiera y por ende su rentabilidad.
Logré Implementación del plan de servicio y atención al cliente basado en la detección análisis y solución a través de la estructura de análisis DOFA.
Logre involucrar una nueva línea de servicio al cliente en cuanto a Asistencia y soporte técnico con el fin de ofrecer un servicio más integral y como respuesta a un mercado cambiante con el libre comercio en donde la adquisición en hardware se convertía en un recurso mucho más asequible y móvil.
COMO EMPLEADA & PRESTADORA DE SERVICIO: logre incluir procesos de Coaching a nivel interno de la organización acompañar a nueve integrantes en posiciones de medios mandos, fortaleciendo sus competencias en liderazgo y comunicación asertiva.
Rediseño en la estructura del departamento de Talento Humano optimizando y actualizando los procedimientos y diseñando nuevos formatos que aportaron a la mejora de la gestión en cuanto a los procesos de convocatoria, selección, reclutamiento, evaluación y administración. Creación de la Cultura Organizacional de la empresa con el diseño del manual de Cultura Organizacional alineado con el procesos de Coaching implementados en la empresa.
En el sector de RETAIL, he podido realizar apertura de mercado desde el contacto en frio para los servicios de Conteo de TRafico y Analitica de retail a través de soluciones tecnológicas, servicio de acompañamiento estratégico para mejorar la gestión en las tiendas y en las ventas a través de procesos de coaching.","rawText":"COMO EMPRENDEDORA: La creación de tres empresas, ha sido mi más grande inspiración de emprendimiento, Un nacimiento desde la creación de su imagen y gestión de comunicación y divulgación, en donde pude colocar en prácticas todos mis conocimientos adquiridos en la formación en publicidad y mercadeo. En la parte comercial pude desarrollar y descubrir mi gran pasión en relacionamiento con el cliente, gestionando de forma directa la consecución de nuevos clientes y proveedores, desde el contacto en frío hasta el cierre de la negociación, logrando alcanzar importantes negocios con diferentes empresas del mercado nacional. 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Ejecución y cumplimiento del presupuesto de ventas con un incremento promedio del 15% anual en los últimos tres años, con un estado de cartera óptimo que aporto al crecimiento de la organización y su salud financiera y por ende su rentabilidad. Logré Implementación del plan de servicio y atención al cliente basado en la detección análisis y solución a través de la estructura de análisis DOFA. Logre involucrar una nueva línea de servicio al cliente en cuanto a Asistencia y soporte técnico con el fin de ofrecer un servicio más integral y como respuesta a un mercado cambiante con el libre comercio en donde la adquisición en hardware se convertía en un recurso mucho más asequible y móvil. COMO EMPLEADA & PRESTADORA DE SERVICIO: logre incluir procesos de Coaching a nivel interno de la organización acompañar a nueve integrantes en posiciones de medios mandos, fortaleciendo sus competencias en liderazgo y comunicación asertiva. Rediseño en la estructura del departamento de Talento Humano optimizando y actualizando los procedimientos y diseñando nuevos formatos que aportaron a la mejora de la gestión en cuanto a los procesos de convocatoria, selección, reclutamiento, evaluación y administración. Creación de la Cultura Organizacional de la empresa con el diseño del manual de Cultura Organizacional alineado con el procesos de Coaching implementados en la empresa. 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