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¡Hola! Soy Cristhian Felipe Chacón Bonilla, un apasionado profesional en Administración y Dirección de Empresas con una sólida trayectoria en el mundo del servicio al cliente. Con 8 años de experiencia en esta área, he trabajado en una variedad de sectores de la industria y he desarrollado habilidades excepcionales en la atención al cliente virtual.

Experiencia y Habilidades:

Amplia experiencia en servicio al cliente: Mi carrera se ha centrado en proporcionar un servicio excepcional al cliente en diferentes industrias, incluyendo sector Retail y grandes superficies, plataformas de delivery, empresas de servicios financieros, entre muchas otras.

Especialista en atención al cliente virtual: Mi experiencia más reciente se ha enfocado en la atención al cliente virtual, donde he perfeccionado mi capacidad para mantener la satisfacción del cliente a distancia y a través de múltiples canales de comunicación.

Servicios Ofrecidos:

1. Atención al cliente virtual: Puedo proporcionar servicios de atención al cliente eficientes y amigables a través de chat, correo electrónico y sistemas de tickets, asegurando que los clientes reciban respuestas precisas y oportunas.

2. Resolución de problemas: Soy experto en la identificación y resolución de problemas, lo que garantiza que los clientes obtengan soluciones efectivas a sus consultas.

Por qué trabajar conmigo:

1. Compromiso con la excelencia: Siempre busco superar las expectativas de mis clientes y brindar un servicio de la más alta calidad.

2. Comunicación efectiva: Mi habilidad para comunicarme de manera clara y concisa me permite comprender las necesidades de los clientes y brindar respuestas relevantes.

3. Trabajo remoto: Estoy bien versado en la dinámica del trabajo a distancia y soy altamente autónomo y organizado.

Cómo Trabajo:

1. Comienzo cada proyecto con una evaluación profunda de las necesidades del cliente y desarrollo estrategias adaptadas para abordar sus desafíos específicos.

2. Mantengo una comunicación constante con mis clientes a través de los canales de su preferencia para asegurarme de que estén informados y satisfechos con el progreso del proyecto.

¿Listo para comenzar?

Estoy emocionado por la oportunidad de trabajar contigo y aplicar mi experiencia en servicio al cliente virtual para ayudarte a alcanzar tus objetivos. Si estás interesado en mis servicios, no dudes en contactarme para discutir cómo puedo colaborar en tu próximo proyecto..","rawText":"Cristhian Felipe Chacón Bonilla - Freelancer experto en soporte administrativo y servicio al cliente virtual. ¡Hola! Soy Cristhian Felipe Chacón Bonilla, un apasionado profesional en Administración y Dirección de Empresas con una sólida trayectoria en el mundo del servicio al cliente. Con 8 años de experiencia en esta área, he trabajado en una variedad de sectores de la industria y he desarrollado habilidades excepcionales en la atención al cliente virtual. Experiencia y Habilidades: Amplia experiencia en servicio al cliente: Mi carrera se ha centrado en proporcionar un servicio excepcional al cliente en diferentes industrias, incluyendo sector Retail y grandes superficies, plataformas de delivery, empresas de servicios financieros, entre muchas otras. Especialista en atención al cliente virtual: Mi experiencia más reciente se ha enfocado en la atención al cliente virtual, donde he perfeccionado mi capacidad para mantener la satisfacción del cliente a distancia y a través de múltiples canales de comunicación. Servicios Ofrecidos: 1. Atención al cliente virtual: Puedo proporcionar servicios de atención al cliente eficientes y amigables a través de chat, correo electrónico y sistemas de tickets, asegurando que los clientes reciban respuestas precisas y oportunas. 2. Resolución de problemas: Soy experto en la identificación y resolución de problemas, lo que garantiza que los clientes obtengan soluciones efectivas a sus consultas. Por qué trabajar conmigo: 1. Compromiso con la excelencia: Siempre busco superar las expectativas de mis clientes y brindar un servicio de la más alta calidad. 2. Comunicación efectiva: Mi habilidad para comunicarme de manera clara y concisa me permite comprender las necesidades de los clientes y brindar respuestas relevantes. 3. Trabajo remoto: Estoy bien versado en la dinámica del trabajo a distancia y soy altamente autónomo y organizado. Cómo Trabajo: 1. Comienzo cada proyecto con una evaluación profunda de las necesidades del cliente y desarrollo estrategias adaptadas para abordar sus desafíos específicos. 2. Mantengo una comunicación constante con mis clientes a través de los canales de su preferencia para asegurarme de que estén informados y satisfechos con el progreso del proyecto. ¿Listo para comenzar? Estoy emocionado por la oportunidad de trabajar contigo y aplicar mi experiencia en servicio al cliente virtual para ayudarte a alcanzar tus objetivos. Si estás interesado en mis servicios, no dudes en contactarme para discutir cómo puedo colaborar en tu próximo proyecto..","canEdit":false,"editUrl":"https://www.workana.com/freelancer/81a4840ce73ec9e7366a7614c52fead6/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Analista de soporte
Salesland Colombia en Misión para PayJoy Colombia SAS (Trabajo Remoto)
Agosto 04 del 2023 – Octubre 26 del 2023

Realizar servicio al cliente posventa aplicando pagos, solicitudes de prórrogas, cambios de número, realizar soporte a tiendas aliadas en proceso de venta y solicitud de crédito mediante plataforma financiera, explicar políticas de evaluación crediticia a tiendas aliadas y clientes finales, realizar emisión del análisis de riesgo según documentos aportados por la tienda aliada.

Logros:
    Ayudé en la creación de respuestas predeterminadas al cliente en materia de protección de datos personales habeas data según la ley 1266 y 1581.

Analista de crédito
Manpower Group en Misión para Fianza Crédito
Enero 2023 – Mayo 2023

Realizar análisis de riesgo crediticio, verificación de documentos y bases en centrales de riesgo, hacer análisis financiero, emisión del resultado del estudio según el análisis realizado o concepto emitido por el comité de crédito y elaboración de informes.

Logros:
    Identifiqué el uso de la certificación de existencia y representación legal, logrando inspección en el análisis de créditos.

Analista de crédito
Listos S.A.S. en Misión para Fenalco
Noviembre 2021 - Noviembre 2022

Recibir las solicitudes de aval de crédito de los afiliados al gremio para sus clientes; recopilar y verificar información financiera, manejo de bases de datos; y análisis y aprobación de solicitud de crédito para personas naturales y jurídicas (pyme y empresas grandes).

Promotor de servicios
Masser S.A.S.
Diciembre 2020 - Abril 2021

Atención y asesoría al cliente, recaudo de dinero, aplicación de técnicas y procesos de venta, identificar necesidades y surtido de mercancía.
Rider
Inversiones CMR S.A.S.
Octubre 2020 - Diciembre 2020
Prestación de servicios en atención y asesoría al cliente, aplicar técnicas y procesos de venta transaccional, recibir y en rutar el pedido desde el local o establecimiento hasta el cliente final y realizar procesos de devoluciones de mercancía.

Shopper
Outsourcing y Temporales S.A.S. en misión para Inversiones CMR S.A.S.
Mayo 2020 - Septiembre 2020
Recibir y gestionar por medio de la aplicación de la empresa, los pedidos de los clientes, atención y asesoría al cliente, hacer protocolo de llamadas para autorizar modificaciones al pedido, alistamiento de mercancía y recaudo de dinero.

Mercaimpulsador
Promotora de Café Colombia S.A.
Octubre 2019 - Febrero 2020

Atención y asesoría al cliente presencial, preparar degustación de café, impulso de producto, organización de mercancía, control de inventarios y venta de productos.

Logros:
    Recibí el premio de Esa es la Actitud en diciembre de 2019.","rawText":"Analista de soporte Salesland Colombia en Misión para PayJoy Colombia SAS (Trabajo Remoto) Agosto 04 del 2023 – Octubre 26 del 2023 Realizar servicio al cliente posventa aplicando pagos, solicitudes de prórrogas, cambios de número, realizar soporte a tiendas aliadas en proceso de venta y solicitud de crédito mediante plataforma financiera, explicar políticas de evaluación crediticia a tiendas aliadas y clientes finales, realizar emisión del análisis de riesgo según documentos aportados por la tienda aliada. Logros:  Ayudé en la creación de respuestas predeterminadas al cliente en materia de protección de datos personales habeas data según la ley 1266 y 1581. Analista de crédito Manpower Group en Misión para Fianza Crédito Enero 2023 – Mayo 2023 Realizar análisis de riesgo crediticio, verificación de documentos y bases en centrales de riesgo, hacer análisis financiero, emisión del resultado del estudio según el análisis realizado o concepto emitido por el comité de crédito y elaboración de informes. Logros:  Identifiqué el uso de la certificación de existencia y representación legal, logrando inspección en el análisis de créditos. Analista de crédito Listos S.A.S. en Misión para Fenalco Noviembre 2021 - Noviembre 2022 Recibir las solicitudes de aval de crédito de los afiliados al gremio para sus clientes; recopilar y verificar información financiera, manejo de bases de datos; y análisis y aprobación de solicitud de crédito para personas naturales y jurídicas (pyme y empresas grandes). Promotor de servicios Masser S.A.S. Diciembre 2020 - Abril 2021 Atención y asesoría al cliente, recaudo de dinero, aplicación de técnicas y procesos de venta, identificar necesidades y surtido de mercancía. Rider Inversiones CMR S.A.S. Octubre 2020 - Diciembre 2020 Prestación de servicios en atención y asesoría al cliente, aplicar técnicas y procesos de venta transaccional, recibir y en rutar el pedido desde el local o establecimiento hasta el cliente final y realizar procesos de devoluciones de mercancía. Shopper Outsourcing y Temporales S.A.S. en misión para Inversiones CMR S.A.S. Mayo 2020 - Septiembre 2020 Recibir y gestionar por medio de la aplicación de la empresa, los pedidos de los clientes, atención y asesoría al cliente, hacer protocolo de llamadas para autorizar modificaciones al pedido, alistamiento de mercancía y recaudo de dinero. Mercaimpulsador Promotora de Café Colombia S.A. Octubre 2019 - Febrero 2020 Atención y asesoría al cliente presencial, preparar degustación de café, impulso de producto, organización de mercancía, control de inventarios y venta de productos. Logros:  Recibí el premio de Esa es la Actitud en diciembre de 2019.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/81a4840ce73ec9e7366a7614c52fead6/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. Tell us how your work has brought value to the projects you have collaborated on in the past. Choose the most relevant aspects for each position, what you learned and achieved, and anything else that will help in understanding your career path."},"validation":{"required":true,"min":20,"max":50000}}},"profileCompleteness":{"show":false},"newProfileCard":{"canEditCompany":false,"canAddFavorite":false,"addFreelancersDropdownTitle":"Add to list","isHero":false,"isVerifiedAgency":false,"companyVisibleName":"Cristhian F. C. B.","companyId":1269199,"companyHash":"81a4840ce73ec9e7366a7614c52fead6","ratingData":{"rating":5,"hasRating":true,"width":"width: 100.00%","noRatings":"No ratings yet","average":5,"ratingText":"5 of 5.00"},"profileVisibilityEditInitials":{"isChecked":true,"actionUrl":"https://www.workana.com/companies/profile/edit/visibility","g11n":{"toggleLabel":"Public Profile"}},"agencyEditInitials":{"isChecked":false,"actionUrl":"https://www.workana.com/companies/profile/edit/is_agency","g11n":{"toggleLabel":"Agency Profile"}},"phone":{"text":"Phone number: ","canEditPhone":false,"hasPhone":true,"number":null},"countryData":{"country":"CO","name":"Colombia","class":"flag flag-co","url":"https://www.workana.com/en/freelancers/colombia?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"hourlyRate":{"text":"Hourly rate:","rate":"USD 10.00","isSet":true,"currency":"USD","amount":"10.00"},"mainSkill":{"isSet":true,"text":"Freelancer expert in Admin Support"},"public":true,"clarificationText":"Allowed formats:
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