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Workana (Remoto) | Oct. 2024 - Feb. 2025

Gestión y carga de pedidos entrantes.

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Resolución de incidencias en la logística de envíos.

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Freelancer.com (Remoto) | Feb. 2021 - Nov. 2023

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Coordinadora 100% Remoto

IguanaFix (Remoto) | Dic. 2020 - Abr. 2021

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Seguimiento de reclamos y coordinación con técnicos.

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Workana (Remoto) | Jul. 2019 - Feb. 2020

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Analista Jr. Atención al Cliente

Grupo Netshoes | Mar. 2014 - Abr. 2018

Gestión de reclamos y soporte a logística inversa.

Documentación de procesos internos.

Analista Backoffice

TeleTech | Dic. 2010 - Oct. 2013

Gestión de reclamos y atención al cliente postventa.

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Mi trayectoria fusiona el rigor analítico del mundo corporativo con la creatividad y precisión del marketing de contenidos y la edición. La Base: El Rigor Corporativo y Técnico Mi carrera se forjó en la estructura. Mis primeros 20 años en sectores de alta complejidad (agrícola, transporte, vitivinícola) y los siguientes 10 en la industria (producción y calidad) me enseñaron a dominar la COMUNICACCIÓN OPERATIVA. Mi función siempre fue ser el filtro de calidad: estructurar información compleja, gestionar equipos y documentar procesos. Fue aquí donde consolidé mi experticia en la creación de manuales de procedimientos, protocolos de seguridad y guías de calidad. Mis Credenciales: De la Idea al Rigor Literario Mi base profesional se cimienta en cuatro años de estudios rigurosos en Facultad de Filosofía y Letras. Esta disciplina me proporcionó un Rigor Analítico profundo. El estudio crítico de la literatura y narrativa es mi fundamento directo para el Storytelling y la creación de diálogos auténticos, que complemento con: • Autora Publicada: Cuento con libros de mi autoría disponibles en Amazon y he participado en publicaciones colaborativas con la Editorial Orsai y con otras Editoriales. • Formación Especializada: Poseo títulos habilitantes en Narración, Edición y Maquetación de libros, lo que me permite gestionar el ciclo de vida completo de una publicación. • Bilingüe: Mi dominio del Portugués me permite adaptar y traducir contenidos con una perspectiva global. El Enfoque: Mi Valor como Creadora de Contenido Mi formación literaria y mi pasión por la palabra escrita son mi gran diferencial. Me permiten ir más allá de la redacción técnica para construir narrativas, posicionar marcas y, lo más importante, crear documentos que funcionen. 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Investigación y aplicación de las Normas Apa, Vancouver, Chicago, etc. • Traducción y Adaptación: Mi dominio del Portugués me permite adaptar contenidos con una perspectiva global. Mi compromiso es ser el puente entre la idea y la acción. Creo firmemente que la comunicación escrita eficaz es la base de una excelente comunicación verbal. Un manual claro evita errores operativos. Un informe bien estructurado permite tomar decisiones estratégicas. Un guion persuasivo genera una venta exitosa. Soy una profesional autónoma, adaptable y orientada a resultados. Mi objetivo es aportar valor a través de textos profesionales que ayuden a alcanzar el éxito. ¡Hagamos que tus palabras dejen huella!","rating":5,"ranking":411,"position":{"position":"platinum","next":{"name":"Hero","next":null,"description":"Hero es el máximo nivel de los freelancers de Workana. Nos enorgulleces. 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