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Confira meu portfólio e entre em contato para darmos início ao projeto!","logos":{"normal":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/rb/IMG_20241229_133848_160_160.jpg","width":160,"height":160},"thumb":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/pl/IMG_20241229_133848_30_30.jpg","width":30,"height":30},":original":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/el/IMG_20241229_133848.jpg","width":2072,"height":4608},"profile":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/ik/IMG_20241229_133848_192_192.jpg","width":192,"height":192},"large":{"url":"https://workana.s3.amazonaws.com/logos/230c49196435548ee8116f7967bcefba/hb/IMG_20241229_133848_300_300.jpg","width":300,"height":300}},"country":"BR","lastActive":"2025-12-22 20:37:49","created":"2024-05-06 19:39:04","open":0,"active":0,"completed":"0","rating":"0.00","paid":0,"verifiedPaymentMethod":false,"worker":{"id":8313197,"slug":"lais-santana-24","canInvite":false,"skills":{"379":{"id":379},"899":{"id":899},"528":{"id":528},"387":{"id":387},"542":{"id":542},"893":{"id":893},"526":{"id":526},"830":{"id":830},"390":{"id":390},"525":{"id":525}},"history":"Especialista em Atendimento ao Cliente e Suporte | 10 Anos de Experiência Profissional com 10 anos de experiência em atendimento ao cliente, focada em oferecer soluções rápidas e eficazes para fortalecer a relação entre clientes e empresas. Experiência comprovada em gerenciar contas e resolver problemas de forma eficiente, sempre garantindo que as políticas da empresa sejam respeitadas e que as necessidades do cliente sejam priorizadas. Habilidades e Competências: Gestão de Contas: Experiência em gerenciar contas de clientes, garantindo uma comunicação eficiente e um relacionamento duradouro. Soluções Eficientes: Capacidade comprovada em resolver dúvidas, reclamações, pagamentos e reembolsos de maneira ágil e eficaz. Organização de Tarefas: Habilidade em organizar e priorizar fluxos de trabalho para garantir atendimento de alta qualidade. Atendimento Multicanal: Expertise em atendimento por e-mail, chat e WhatsApp, com foco em personalização e eficiência. Diferenciais: Garantia de atendimento de excelência em todas as interações. Foco em soluções rápidas que aumentam a satisfação do cliente. Experiência com diversas plataformas de atendimento e ferramentas de suporte.","rating":4.8600000000000003,"ranking":392,"position":{"position":"gold","next":{"name":"Platinum","next":"hero","description":"Platinum es el quinto nivel de Workana. ¡Estás llegando a la cima! Ahora más que nunca recuerda chequear tu actividad en la plataforma: ingresos, calificaciones y clientes satisfechos. ¡Sigue siendo un éxito! Leer más ","explain":"Un freelancer Platinum es realmente un profesional TOP. El talento Platinum conoce a sus clientes, sabe trabajar de manera remota y brinda un excelente servicio. Su carrera no para de crecer, y solamente le falta conocerte a ti. ¿Qué esperas para contratarlo? Leer más"},"name":"Gold","description":"Gold es el cuarto nivel de Workana. Estás a un paso de convertirte en un top freelancer y acceder a los mejores beneficios. Continúa el excepcional trabajo: ingresos, calificaciones y clientes satisfechos son la clave. Leer más","explain":"Un freelancer Gold ya ha trabajado con por lo menos 4 clientes diferentes y consiguió muy buenos resultados. Para estos profesionales, su reputación es muy importante. ¡No te pierdas la oportunidad de conocer su talento en tu próximo proyecto! Leer más"},"completed":8,"hourlyRate":{"rate":50,"currency":"BRL"},"badges":[{"type":"membership_premium","profile":"worker","active":true},{"type":"course_completed","profile":"worker","active":true}],"shouldShowHireMeDialog":false},"profileUrl":"https://www.workana.com/freelancer/62102d9966d2a6fadc1c818b974af66a","logoUrl":"https://cf.workana.com/logos/230c49196435548ee8116f7967bcefba/rb/IMG_20241229_133848_160_160.jpg","truncatedCompanyDescription":"Olá, sou Laís, tenho 33 anos, sou casada, pedagoga , especialista em psicopedagogia e autismo. Atualmente, estou buscando oportunidades de trabalho remoto para conciliar minhas responsabilidades familiares e alcançar ...","ratingData":{"label":"4.86 of 5.00","stars":4.8600000000000003},"countryData":{"country":"BR","name":"Brazil","class":"flag flag-br","url":"https://www.workana.com/en/freelancers/brazil?ref=freelancer_view","blankGif":"https://cf.wkncdn.com/static/assets/build/img/blank.4f4e80a62.gif"},"skillTags":[{"anchorText":"Article Writing","anchorLink":"https://www.workana.com/en/hire/article-writing","isCertified":false,"title":"Article Writing - Freelancers"},{"anchorText":"Customer Support","anchorLink":"https://www.workana.com/en/hire/customer-support-1","isCertified":false,"title":"Customer Support - Freelancers"},{"anchorText":"Customer Service","anchorLink":"https://www.workana.com/en/hire/customer-service","isCertified":false,"title":"Customer Service - Freelancers"},{"anchorText":"Creative Writing","anchorLink":"https://www.workana.com/en/hire/creative-writing","isCertified":false,"title":"Creative Writing - Freelancers"},{"anchorText":"Transcription","anchorLink":"https://www.workana.com/en/hire/transcription","isCertified":false,"title":"Transcription - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/en/hire/admin-support-1","isCertified":false,"title":"Admin Support - Freelancers"},{"anchorText":"Admin Assistant","anchorLink":"https://www.workana.com/en/hire/admin-assistant","isCertified":false,"title":"Admin Assistant - Freelancers"},{"anchorText":"Virtual Assistant","anchorLink":"https://www.workana.com/en/hire/virtual-assistant","isCertified":false,"title":"Virtual Assistant - Freelancers"},{"anchorText":"eBooks","anchorLink":"https://www.workana.com/en/hire/ebooks","isCertified":false,"title":"eBooks - Freelancers"},{"anchorText":"Admin Support","anchorLink":"https://www.workana.com/en/hire/admin-support","isCertified":false,"title":"Admin Support - Freelancers"}]}],"viewAllUrl":"https://www.workana.com/en/freelancers?ref=freelancer_view","g11n":{"title":"Other freelancers in our spotlight:","viewAll":"View all profiles","hire":"Hire","viewDetails":"View more","completedProjects":"Completed projects:"}},"backgrounds":{"show":false},"actions":{"directPaymentUrl":"https://www.workana.com/checkout/direct/73223aef656abb71e7bac93392021916","directPaymentText":"Send direct payment"},"bannerAccelerator":null}