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Poseo más de 5 años de experiencia de forma remota y 20
años de atención presencial.
Disfruto de hablar con las personas y establecer una base
de clientes a largo plazo.
Diligente, altamente responsable y confiable. Capacidad
para realizar múltiples tareas y aprender de forma rápida.","rawText":"Asistente virtual bilingüe, proactiva, orientada al cliente. Poseo más de 5 años de experiencia de forma remota y 20 años de atención presencial. Disfruto de hablar con las personas y establecer una base de clientes a largo plazo. Diligente, altamente responsable y confiable. Capacidad para realizar múltiples tareas y aprender de forma rápida.","canEdit":false,"editUrl":"https://www.workana.com/freelancer/4f721bf3b5155a8a58ebf973a7d131b7/profile/description","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"In a few words, sum up what best defines you as a professional. Show the world what you have to offer and give direction to your freelance career. Ex: Image and sound designer specializing in institutional videos and photo retouching."},"validation":{"required":true,"min":20}},"history":{"section":"history","title":"Work history","dangerouslyWillBeRenderAsHtml_text":"Account Executive
Custom Jersey.com

 Recomendar nuevos productos para agilizar los
procesos comerciales y promover el crecimiento
de la empresa.

 Resolver los reclamos y responder las quejas de
los clientes
 Cerrar ventas y mostrar excelentes habilidades
verbales y escritas.

 Vender a clientes nuevos y existentes.

 Mantenerme siempre informada tanto sobre los productos y

servicios de la compañía como de los servicios, ofertas e

iniciativas de la competencia.

 Influenciar a los clientes para que compren productos y/o servicios.

 Seguimiento y mantenimiento diario de los pedidos, con el fin

de garantizar que la mercadería se entregue de forma rápida y

exitosa.

 Cumplir constantemente los objetivos de ventas anuales.

APTITUDES

Atención y relación cordial con los clientes.

Capacidad de gestión

Habilidad para aprender rápido.

Capacidad para resolver problemas y tomar la iniciativa.

Analítica, dedicada, puntual, eficiente.

Sumamente responsable y confiable.

Aptitud para realizar múltiples tareas a la vez y para trabajar bajo presión.

Excelente gramática, vocabulario, redacción y acrolecto.

Ordenada y trabajadora.

Reconocer la importancia de la apariencia personal.

Vestir ropa adecuada, según el puesto. Reflejar aplomo y autoridad

Proyectar una imagen positiva.

 Realizar informes de ventas semanales y mensuales según lo

solicitado por los dueños.

 Comunicarle a los clientes los beneficios de los productos y/o servicios.

 Colaborar de forma efectiva con el equipo virtual de ventas.

 Examinar constantemente la efectividad administrativa y

buscar mejores procedimientos.

 Reconocida como empleada del año

San Jose, California Septiembre 2015 Noviembre 2016

Sales Representative

Custom Jersey.com

 Venta de productos on-line.

 Trabajo en conjunto con los clientes para encontrar lo que desean, crear soluciones y garantizar un proceso de ventas que no presente ningún problema.

IDIOMAS  Inglés Avanzado
 Español Nativo
 Responder llamados, correos electrónicos y mensajes. Envío de pedidos y facturación.

 Negociación y comunicación directa con los fabricantes y mayoristas.

 Cualquier otra tarea asignada por el Gerente General.

 Respaldar a los proveedores con cualquier problema que se presente, discutir los resultados de la ISP y coordinar los problemas que requieran mediación.

 Asegurar que los clientes y proveedores reciban una atención rápida, eficiente y amable, en cada una de las transacciones.

 Estar al tanto de todos los procedimientos para poder manejar todas las quejas y conflictos que los clientes presenten y resolver cualquiera de estos, de forma amigable y atenta.

 Controlar y verificar que las fábricas finalicen los trabajos en tiempo y forma.

 Realizar seguimiento a los clientes para verificar toda la información pertinente de la transacción, información de pago, envío, etc.

 Ética de trabajo positiva y compromiso con la eficiencia y la integridad.

 Office  Quick Books  Adobe Illustrator  Social media  Shopify

Buenos Aires, Argentina. Diciembre 2002 Julio 2017

Mánager de Salón de belleza

 Interactuar con los clientes y asegurar que se cumplan sus requerimientos.
 Supervisión de las operaciones de las
instalaciones, asegurar que los clientes estén
satisfechos, administrar los horarios y el
desempeño de los empleados.
 Recomendar y ofrecer una amplia gama de
productos y servicios.

 Construir y asegurar una relación duradera con los clientes.

 Dirigir y coordinar actividades de negocios
relacionados con la producción, fijación de
precios, ventas o distribución de productos.

 Determinar los productos y servicios que se
venderán, y establecer precios, basados en la
demanda de los clientes.

 Atender llamados, brindar información y tomar mensajes.
 Manejar los horarios y confirmar citas con los
clientes.

Buenos Aires, Argentina. Diciembre 2007 Presente

Traductora, interprete y editora

Translation Makers. Freelance

 Traductora altamente capacitada y
experimentada, con una sólida experiencia en la
traducción de documentos científicos, técnicos y
comerciales en inglés y español.
 Excelente dominio de dichos idiomas y un
impecable historial de corrección, edición y
traducción.
 Experta en evaluar con precisión el contexto del
material y traducirlo de una forma comprensible y
apropiada.
 Especializada en terminología científica, técnica y
comercial.

Houston County, Texas/ Méjico/ España

Por contrato- remoto
Utterance Data Creator

Welocalize
Modelar un programa de inteligencia artificial para que el
mismo comprenda nuestro idioma coloquial. Esto se
produce mediante la creación de expresiones escritas,
emulando la forma en que alguien hablaría, tanto en inglés
como en español.
El significado de estas expresiones, basado en el escenario
que se proporciona, le enseña a un programa de
inteligencia artificial que funciona como un chatbot de
servicio al cliente
Debido a que no siempre comprende lo que queremos
decir, el objetivo final de este proyecto es entrenar al
chatbot a comprender mejor a los humanos.","rawText":"Account Executive Custom Jersey.com  Recomendar nuevos productos para agilizar los procesos comerciales y promover el crecimiento de la empresa.  Resolver los reclamos y responder las quejas de los clientes  Cerrar ventas y mostrar excelentes habilidades verbales y escritas.  Vender a clientes nuevos y existentes.  Mantenerme siempre informada tanto sobre los productos y servicios de la compañía como de los servicios, ofertas e iniciativas de la competencia.  Influenciar a los clientes para que compren productos y/o servicios.  Seguimiento y mantenimiento diario de los pedidos, con el fin de garantizar que la mercadería se entregue de forma rápida y exitosa.  Cumplir constantemente los objetivos de ventas anuales. APTITUDES Atención y relación cordial con los clientes. Capacidad de gestión Habilidad para aprender rápido. Capacidad para resolver problemas y tomar la iniciativa. Analítica, dedicada, puntual, eficiente. Sumamente responsable y confiable. Aptitud para realizar múltiples tareas a la vez y para trabajar bajo presión. Excelente gramática, vocabulario, redacción y acrolecto. Ordenada y trabajadora. Reconocer la importancia de la apariencia personal. Vestir ropa adecuada, según el puesto. Reflejar aplomo y autoridad Proyectar una imagen positiva.  Realizar informes de ventas semanales y mensuales según lo solicitado por los dueños.  Comunicarle a los clientes los beneficios de los productos y/o servicios.  Colaborar de forma efectiva con el equipo virtual de ventas.  Examinar constantemente la efectividad administrativa y buscar mejores procedimientos.  Reconocida como empleada del año San Jose, California Septiembre 2015 Noviembre 2016 Sales Representative Custom Jersey.com  Venta de productos on-line.  Trabajo en conjunto con los clientes para encontrar lo que desean, crear soluciones y garantizar un proceso de ventas que no presente ningún problema. IDIOMAS  Inglés Avanzado  Español Nativo  Responder llamados, correos electrónicos y mensajes. Envío de pedidos y facturación.  Negociación y comunicación directa con los fabricantes y mayoristas.  Cualquier otra tarea asignada por el Gerente General.  Respaldar a los proveedores con cualquier problema que se presente, discutir los resultados de la ISP y coordinar los problemas que requieran mediación.  Asegurar que los clientes y proveedores reciban una atención rápida, eficiente y amable, en cada una de las transacciones.  Estar al tanto de todos los procedimientos para poder manejar todas las quejas y conflictos que los clientes presenten y resolver cualquiera de estos, de forma amigable y atenta.  Controlar y verificar que las fábricas finalicen los trabajos en tiempo y forma.  Realizar seguimiento a los clientes para verificar toda la información pertinente de la transacción, información de pago, envío, etc.  Ética de trabajo positiva y compromiso con la eficiencia y la integridad.  Office  Quick Books  Adobe Illustrator  Social media  Shopify Buenos Aires, Argentina. Diciembre 2002 Julio 2017 Mánager de Salón de belleza  Interactuar con los clientes y asegurar que se cumplan sus requerimientos.  Supervisión de las operaciones de las instalaciones, asegurar que los clientes estén satisfechos, administrar los horarios y el desempeño de los empleados.  Recomendar y ofrecer una amplia gama de productos y servicios.  Construir y asegurar una relación duradera con los clientes.  Dirigir y coordinar actividades de negocios relacionados con la producción, fijación de precios, ventas o distribución de productos.  Determinar los productos y servicios que se venderán, y establecer precios, basados en la demanda de los clientes.  Atender llamados, brindar información y tomar mensajes.  Manejar los horarios y confirmar citas con los clientes. Buenos Aires, Argentina. Diciembre 2007 Presente Traductora, interprete y editora Translation Makers. Freelance  Traductora altamente capacitada y experimentada, con una sólida experiencia en la traducción de documentos científicos, técnicos y comerciales en inglés y español.  Excelente dominio de dichos idiomas y un impecable historial de corrección, edición y traducción.  Experta en evaluar con precisión el contexto del material y traducirlo de una forma comprensible y apropiada.  Especializada en terminología científica, técnica y comercial. Houston County, Texas/ Méjico/ España Por contrato- remoto Utterance Data Creator Welocalize Modelar un programa de inteligencia artificial para que el mismo comprenda nuestro idioma coloquial. Esto se produce mediante la creación de expresiones escritas, emulando la forma en que alguien hablaría, tanto en inglés como en español. 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