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BANCOMEXT (Banco de comercio exterior). (2015)

Ciudad de México, D. F.
Brinde servicio para proyecto Bancomext (Banco de comercio exterior).Cruces de bases, generación de reportes ejecutivos (Excel y Power Point), automatización de reportes recurrentes (Macros).
Actividades realizadas:
Responsable de la atención y seguimiento a requerimientos vía telefónica con el apoyo en línea y remoto a los usuarios para dar solución a reportes y consultas en tiempo y forma
Seguimiento a reportes que sean escalonados a un segundo nivel (Footprints / Cherweell).
Revisión de Software y Hardware
Configuración y desbloqueo de usuarios
Configuración de sistemas
Diagnosticando problemas de redes y telefonía
Diagnosticando problemas en redes LAN y WAN
Dominio de Office y sistemas operativos
Configuración general en ambiente de Internet (configuración, conexión)
Diagnosticando y configurando correo en Microsoft Exchange
Validación de cierres con usuarios y seguimientos de ciclos de vida de los reportes
Manejo de active directory
Levantamiento de tickets
Remoto
Experiencia en Soporte

2013– a la fecha       México DF
Electrofactura S,A de C.V
Agosto 2011 – a la fecha.
Orientación al Cliente
Infraestructura: Windows Server (2000-2008), Active Directory, DHCP, DNS, RASS, VMWare.

Sep 2012 – Mar 2013 SIT México      México DF

    Help desk (SEGOB) 2009-2013
Laboré en la mesa de ayuda dando soporte de manera remota .
Cruces de bases, generación de reportes ejecutivos (Excel y Power Point),automatización de reportes recurrentes (Macros ).
Actividades realizadas:
Responsable de la atención y seguimiento a requerimientos vía telefónica con el apoyo en línea y remoto a los usuarios para dar solución a reportes y consultas en tiempo y forma

Seguimiento a reportes que sean escalonados a un segundo nivel

Revisión Software y Hardware

Configuración y desbloqueo de usuarios

Configuración de sistemas
Diagnosticando problemas de redes y telefonía
Diagnosticando problemas en redes LAN y WAN
Dominio de Office y sistemas operativos
Configuración general en ambiente de Internet (configuración, conexión)
Diagnosticando y configurando correo en Microsoft Exchange
Validación de cierres con usuarios y seguimientos de ciclos de vida de los reportes
Manejo de active directory
Levantamiento de tickets
Experiencia en Soporte Remoto

2006       México DF

    INSTITUTO NACIONAL PARA LA EDUCACIÓN DE LOS ADULTOS
Puesto: Apoyo técnico (2 años)

Actividades Realizadas: Encargada del área de cómputo, soporte al área de cómputo, instalación de programas, Mantenimiento preventivo y correctivo
Asesoramiento de cursos de paquetería
Administración de redes LAN en base Mac
Francisco Marquez #160, Colonia Condesa, Deleg. Cuauhtèmoc. C.P. 14440, Mèxico D.F.

Configurando Mac OS X
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• Software Update: Preferencias y características avanzadas.
• Información acerca de tu Mac: Perfil de sistema
• Configurando: Apariencia, Dock, Escritorio y Salvapantallas, Exposé, Seguridad e
Internacional
• Quicktime, Teclado y Raton

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•    Creando cuentas de usuario: ítems de arranque, parental controls, opciones avanzadas
•    Grupos de cuentas de usuarios
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•    Home user folder
•    Borrando cuentas de usuario
•    Restaurando y borrando cuentas de usuario: Disk Image, volumen.
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•    Archivando datos: Zip, Disk Image.
•    Respaldando con Time Machine: configurar, restaurar y solución de problemas
•    Redes en acción: DHCP, LAN, WAN, DNS.
•    Configurando redes en Mac OS X
•    Usado locaciones de red: configurando, cambiando multiples interfaces.
•    Configurando de interfaces de red en hardware
•    Configurando conexiones de Ethernet, Airport, Modem y Bluetooth

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•    Buses de almacenamiento: ATA, SATA, SCSI, Serial Attached SCSI, Fibre Channel
•    Conectividad de audio y video: Composite Video, S-Video, VGA, DVI, DVI.DL, HDMI
•    Clases de dispositivos periféricos: Humanos, de almacenamiento, impresoras, sanners.
•    Software de controladores para periféricos: Kernel Extensions, Frameworks Plug-ins,aplicaciones.
•    Periféricos que sincronizan: iSync, iTunes, .Mac.
•    Solución de problemas con periféricos
•    Cuidados específicos con dispositivos USB
Impresión y fax
•    Tecnologías de impresión y fax
•    Configurando impresión y fax
•    Sumando una impresora nueva: Fax, IP, Windows, Bluetooth, Apple Talk, More Printers
•    Modificando una impresora o fax existente
•    Configurando una impresora o fax compartida
•    Usando el flujo de trabajo PDF
•    Administrando la impresión y fax","rawText":"Analista de Mesa de Servicio (3 años) BANCOMEXT (Banco de comercio exterior). (2015) Ciudad de México, D. F. Brinde servicio para proyecto Bancomext (Banco de comercio exterior).Cruces de bases, generación de reportes ejecutivos (Excel y Power Point), automatización de reportes recurrentes (Macros). Actividades realizadas: Responsable de la atención y seguimiento a requerimientos vía telefónica con el apoyo en línea y remoto a los usuarios para dar solución a reportes y consultas en tiempo y forma Seguimiento a reportes que sean escalonados a un segundo nivel (Footprints / Cherweell). Revisión de Software y Hardware Configuración y desbloqueo de usuarios Configuración de sistemas Diagnosticando problemas de redes y telefonía Diagnosticando problemas en redes LAN y WAN Dominio de Office y sistemas operativos Configuración general en ambiente de Internet (configuración, conexión) Diagnosticando y configurando correo en Microsoft Exchange Validación de cierres con usuarios y seguimientos de ciclos de vida de los reportes Manejo de active directory Levantamiento de tickets Remoto Experiencia en Soporte 2013– a la fecha México DF Electrofactura S,A de C.V Agosto 2011 – a la fecha. Orientación al Cliente Infraestructura: Windows Server (2000-2008), Active Directory, DHCP, DNS, RASS, VMWare. Sep 2012 – Mar 2013 SIT México México DF  Help desk (SEGOB) 2009-2013 Laboré en la mesa de ayuda dando soporte de manera remota . Cruces de bases, generación de reportes ejecutivos (Excel y Power Point),automatización de reportes recurrentes (Macros ). Actividades realizadas: Responsable de la atención y seguimiento a requerimientos vía telefónica con el apoyo en línea y remoto a los usuarios para dar solución a reportes y consultas en tiempo y forma Seguimiento a reportes que sean escalonados a un segundo nivel Revisión Software y Hardware Configuración y desbloqueo de usuarios Configuración de sistemas Diagnosticando problemas de redes y telefonía Diagnosticando problemas en redes LAN y WAN Dominio de Office y sistemas operativos Configuración general en ambiente de Internet (configuración, conexión) Diagnosticando y configurando correo en Microsoft Exchange Validación de cierres con usuarios y seguimientos de ciclos de vida de los reportes Manejo de active directory Levantamiento de tickets Experiencia en Soporte Remoto 2006 México DF  INSTITUTO NACIONAL PARA LA EDUCACIÓN DE LOS ADULTOS Puesto: Apoyo técnico (2 años) Actividades Realizadas: Encargada del área de cómputo, soporte al área de cómputo, instalación de programas, Mantenimiento preventivo y correctivo Asesoramiento de cursos de paquetería Administración de redes LAN en base Mac Francisco Marquez #160, Colonia Condesa, Deleg. 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