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Oct 2023 — Feb 2024 (Remoto desde Houston, TX)

Establecimiento y gestión de relaciones con propietarios y proveedores, resultando en la administración de 160 listados.
Desarrollo e implementación de procesos y procedimientos para optimizar las operaciones de oficina y plataformas.
Atención y gestión de llamadas entrantes, proporcionando información precisa y oportuna a propietarios e inquilinos.

Gerente de Proyecto / Asistente Virtual VP en Olsa Tools
Jul 2023 — Sept 2023 (Remoto para clientes de EE.UU. y Canadá)

Desarrollo y mantenimiento de hojas de cálculo para rastrear el progreso del proyecto, permitiendo informes precisos del estado del proyecto.
Soporte administrativo a múltiples departamentos, incluyendo programación, coordinación de reuniones y eventos, y toma de actas.
Creación y distribución de actualizaciones operativas semanales para mantener informados a los empleados sobre cambios y avances.
Asociada de Call Center en Results CX para The Home Depot

Mar 2023 — May 2023 (Remoto para EE.UU., Canadá y Europa)
Respuestas personalizadas y precisas a las consultas de los clientes, resultando en un aumento del 85% en las calificaciones de satisfacción del cliente.
Manejo de llamadas consecutivas, atendiendo de 30 a 50 llamadas por turno.

Mayo 2023 — Agosto 2023 (Remoto para EE.UU. y Canadá)

Provisión de servicios de interpretación en tiempo real por teléfono para citas médicas, consultas y discusiones entre proveedores de salud y pacientes.
Precisión y claridad en la interpretación de terminología médica, procedimientos, diagnósticos y planes de tratamiento de español a inglés y viceversa, asegurando claridad y entendimiento para todas las partes involucradas.

Feb 2020 — Feb 2022 Asociada de Call Center en Telvista para la campaña de AVIS y Budget Group (Ciudad de México)

Reservas de alquiler de autos para EE.UU., Canadá y Europa. Manejo de llamadas consecutivas, atendiendo de 30 a 50 llamadas por turno.
Manejo profesional y calmo de quejas de clientes, resolviendo problemas en tiempo y forma.
Asistencia a clientes en la localización de oficinas y provisión de información detallada.

2012 — 2022 Gerente de Proyecto (Ciudad de México)

Desarrollo de un plan de proyecto integral, detallando las tareas y hitos clave, resultando en la finalización exitosa del proyecto a tiempo y dentro del presupuesto.
Identificación y resolución de problemas de proyecto de manera oportuna para asegurar la entrega exitosa del proyecto.
Implementación de procesos y procedimientos para asegurar el cumplimiento de los principios Agile/Scrum.

2012 — 2022 Marketing y Publicidad en Freelance (Remoto)

Provisión de servicios de marketing y publicidad que incrementaron la participación del cliente y la lealtad a la marca.
Gestión y mantenimiento de relaciones con clientes, proveedores y otros interesados.
Desarrollo de un surtido de productos integral que atrajo nuevos clientes y mejoró la lealtad del cliente.
Intérprete Médico y de Seguros en Kelly Services para LLS Services","rawText":"Administradora de Propiedades en Shannon Property Management Oct 2023 — Feb 2024 (Remoto desde Houston, TX) Establecimiento y gestión de relaciones con propietarios y proveedores, resultando en la administración de 160 listados. Desarrollo e implementación de procesos y procedimientos para optimizar las operaciones de oficina y plataformas. Atención y gestión de llamadas entrantes, proporcionando información precisa y oportuna a propietarios e inquilinos. Gerente de Proyecto / Asistente Virtual VP en Olsa Tools Jul 2023 — Sept 2023 (Remoto para clientes de EE.UU. y Canadá) Desarrollo y mantenimiento de hojas de cálculo para rastrear el progreso del proyecto, permitiendo informes precisos del estado del proyecto. Soporte administrativo a múltiples departamentos, incluyendo programación, coordinación de reuniones y eventos, y toma de actas. Creación y distribución de actualizaciones operativas semanales para mantener informados a los empleados sobre cambios y avances. Asociada de Call Center en Results CX para The Home Depot Mar 2023 — May 2023 (Remoto para EE.UU., Canadá y Europa) Respuestas personalizadas y precisas a las consultas de los clientes, resultando en un aumento del 85% en las calificaciones de satisfacción del cliente. Manejo de llamadas consecutivas, atendiendo de 30 a 50 llamadas por turno. Mayo 2023 — Agosto 2023 (Remoto para EE.UU. y Canadá) Provisión de servicios de interpretación en tiempo real por teléfono para citas médicas, consultas y discusiones entre proveedores de salud y pacientes. Precisión y claridad en la interpretación de terminología médica, procedimientos, diagnósticos y planes de tratamiento de español a inglés y viceversa, asegurando claridad y entendimiento para todas las partes involucradas. Feb 2020 — Feb 2022 Asociada de Call Center en Telvista para la campaña de AVIS y Budget Group (Ciudad de México) Reservas de alquiler de autos para EE.UU., Canadá y Europa. Manejo de llamadas consecutivas, atendiendo de 30 a 50 llamadas por turno. Manejo profesional y calmo de quejas de clientes, resolviendo problemas en tiempo y forma. Asistencia a clientes en la localización de oficinas y provisión de información detallada. 2012 — 2022 Gerente de Proyecto (Ciudad de México) Desarrollo de un plan de proyecto integral, detallando las tareas y hitos clave, resultando en la finalización exitosa del proyecto a tiempo y dentro del presupuesto. Identificación y resolución de problemas de proyecto de manera oportuna para asegurar la entrega exitosa del proyecto. Implementación de procesos y procedimientos para asegurar el cumplimiento de los principios Agile/Scrum. 2012 — 2022 Marketing y Publicidad en Freelance (Remoto) Provisión de servicios de marketing y publicidad que incrementaron la participación del cliente y la lealtad a la marca. Gestión y mantenimiento de relaciones con clientes, proveedores y otros interesados. Desarrollo de un surtido de productos integral que atrajo nuevos clientes y mejoró la lealtad del cliente. Intérprete Médico y de Seguros en Kelly Services para LLS Services","canEdit":false,"editUrl":"https://www.workana.com/freelancer/0ffe1086b988f7a48d8570f2fb126b16/profile/history","g11n":{"edit":"Edit","save":"Save","cancel":"Cancel","warning":"Warning: Don't share contact information or you may be blocked.","expandText":"View more","collapseText":"View less","placeholder":"Describe your work on previous projects, your role, and your contributions for each milestone of your professional career. 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